Wellness Manager

work and functionality of every department

• manages spa operations on daily basis
• Successfully manages the spa in the absence of spa manager
• Provides ongoing support administrative and assistance to creating financial reports
• Responsible for creating work schedule of spa team and staffing the spa therapy upon demand
• Provides ongoing support to all spa departments
• In charge of ensuring that the spa is always adequately stocked and prepared for daily operations
• Responsible for ongoing projects throughout the department such as risk assessment
• Guest relations management in the area of membership
• Responsible for dealing with spa vendors and suppliers
• Taking on the role as a duty manager in the hotel

• in charge of guest service center team in the property (bell staff, guest service center – 8 associates)
• responsible for everyday shift trainings
• guest relation management
• support to six sigma green belt
• support to sgr champion
• responsible for implementation of kids club project, entertainment project (beach and other leisure connected services)
• responsible for sgr training through front office and other departments

• part of hotel pre-opening team
• managing guest service center on a daily basis

• Managing reception on a daily duty.
• Responsible for Luggage Porter and Room Service during shift.
• Operate Fidelio software system (for check-ins/check-outs, reservations and cancellations),
• responsible for correct handling off all telephone, personal and online enquiries and financial transaction,
• participated in implementation of yield management.
• Ensuring that a high level of customer care is maintained at all times, especially when under pressure.
• Record and deal with any guest complaints and comments.
• Dealing with agencies enquiries, writing letters, sorting post, filing, archiving and dealing with couriers.

• managing reception on a daily basis
• operating Coral software system (for check-ins/check-outs, reservation management)
• recording and dealing with any guest complaints and comments
• Concierge services
• Taking reservations
• Dealing with queries

• managing reception on a daily basis
• operating Chart software system (for check-ins/check-outs, reservation management)
• recording and dealing with any guest complaints and comments
• concierge services
• taking reservations
• dealing with queries
• supervising and organizing work of the restaurant
• supervising and organizing work of the housekeeping department

taking care of the children on the daily basis, exploring thr country,attending college courses: beginning spanish, wedding planner and cultural and historical trip.

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Certificate of examination in level A1

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