09/1995 – 06/2000
abgeschlossen
Hotel-, Tourismusmanagement
, Polen
work and functionality of every department
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Wellnessmanager/inPolen |
8 Jahre Erfahrung |
Geburtsdatum:
Staatsangehörigkeit:
polnisch
41329642
09/1995 – 06/2000
abgeschlossen
work and functionality of every department
09/2009 – Bis heute
• manages spa operations on daily basis
• Successfully manages the spa in the absence of spa manager
• Provides ongoing support administrative and assistance to creating financial reports
• Responsible for creating work schedule of spa team and staffing the spa therapy upon demand
• Provides ongoing support to all spa departments
• In charge of ensuring that the spa is always adequately stocked and prepared for daily operations
• Responsible for ongoing projects throughout the department such as risk assessment
• Guest relations management in the area of membership
• Responsible for dealing with spa vendors and suppliers
• Taking on the role as a duty manager in the hotel
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Zur Registrierung06/2009 – 09/2010
• in charge of guest service center team in the property (bell staff, guest service center – 8 associates)
• responsible for everyday shift trainings
• guest relation management
• support to six sigma green belt
• support to sgr champion
• responsible for implementation of kids club project, entertainment project (beach and other leisure connected services)
• responsible for sgr training through front office and other departments
06/2008 – 06/2009
• part of hotel pre-opening team
• managing guest service center on a daily basis
07/2007 – 01/2008
• Managing reception on a daily duty.
• Responsible for Luggage Porter and Room Service during shift.
• Operate Fidelio software system (for check-ins/check-outs, reservations and cancellations),
• responsible for correct handling off all telephone, personal and online enquiries and financial transaction,
• participated in implementation of yield management.
• Ensuring that a high level of customer care is maintained at all times, especially when under pressure.
• Record and deal with any guest complaints and comments.
• Dealing with agencies enquiries, writing letters, sorting post, filing, archiving and dealing with couriers.
03/2007 – 07/2007
• managing reception on a daily basis
• operating Coral software system (for check-ins/check-outs, reservation management)
• recording and dealing with any guest complaints and comments
• Concierge services
• Taking reservations
• Dealing with queries
07/2000 – 12/2004
• managing reception on a daily basis
• operating Chart software system (for check-ins/check-outs, reservation management)
• recording and dealing with any guest complaints and comments
• concierge services
• taking reservations
• dealing with queries
• supervising and organizing work of the restaurant
• supervising and organizing work of the housekeeping department
Auslandsaufenthalt
03.01.2005 – 05.01.2007
taking care of the children on the daily basis, exploring thr country,attending college courses: beginning spanish, wedding planner and cultural and historical trip.
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Prüfungs-Zertifikat auf Niveau A1
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Ability to work under pressure, self-motivation, decision making, adaptability, time management, quick learner.