2000-06 – 2005-05
completed
Bachelor of Technology (BTech)
Computer Science
, India
Computer Science
, India
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IT Project ManagerIndia |
|
10-15 years experience |
Birthday:
Nationality:
Indian
48818461
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University education
Timeframe
Degree / faculty / university
Study areas
Professional experience
Timeframe
Occupation / company
Tasks
2016-09 – Till now
Transition and Transformation Lead
, Germany
, Germany
· Responsible for scope defining, planning and execution of 40+ application management service (Mobile and Fixed net Provisioning) transition and transformation.
· Engaged in process creation, implementation, tracking, reporting for knowledge and service transition for operational activities from vendor.
· Leading Offshoring planning of Telecom BSS operation.
· Responsible for creation of service support framework creation, KPI agreement.
· Actively engaged in identification of possible automation scope for digital transformation.
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To register2008-11 – 2016-08
Service Delivery Manager-Operation
, Germany
, Germany
Responsible for delivery, project management, resource management, service transformation and client management.
· Actively engaged in Business transformation through continuous service improvement approach e.g. problem management (Incident pattern analysis, categorization, problem identification, possible solution designing, and coordination with vendor for fix.
· Scope of the delivery includes providing technical solution/road map creation for several legacy and standard applications in Provisioning and CRM domain.
· Responsible for automation of technical services to achieve higher availability and improve productivity.
2007-07 – 2008-08
Senior Engineer-IT Infrastructure
, India
, India
Responsible for administration and life cycle management for Oracle BRM.
· Actively engaged in roll out of Oracle BRM to the offices in IMEA & USA.
· Acted as contributor for creation of IT policy for Indian organization.
· Managed IT operation and facility management team for 14 no.s of Indian offices.
· Acted as project coordinator for the in-house development of “World Space on Web” internet streaming project.
2005-11 – 2007-07
IT Support Executive
, India
, India
As a Server Engineer was responsible for maintenance of domain controller, antivirus, exchange mail server for client of companies & .
· Participated in periodical maintenance window, patch implementation,
· Acted as co-ordinator between customer and support team in multiple locations.
· Performance analysis and designing the best possible technical & operational solution was key deliverables.
Training and development
Timeframe
Degree / institute
Content
Further training
2017-02-03 – 2017-03-10
completed
Prince2
, India
, India
Prince2 foundation certificate
- Document_Education_011.pdf
Language ability
Language
Level
Exam / certificate
Bengali
Mother tongue
–
English
Good negotiation skills (C2)
–
German
Basic knowledge (A1)
–
Hindi
Good negotiation skills (C2)
–
Other skills
Key professional skills
Driver licenses
Interests, hobbies, personal
12+ years of experience spanning across IT and Telecom industry. Core skills included Service delivery management, Transition and Transformation of application management, Process consulting and solution designing. Have been actively involved in Project scoping and planning, Service support framework design, training and capability building and stake holder management throughout the life cycle of project.
- Automobile