06/2000 – 05/2005
Fotos sind nur für registrierte Arbeitgeber sichtbarHier registrieren
10-15 Jahre Erfahrung
06/2000 – 05/2005
09/2016 – Bis heute
· Responsible for scope defining, planning and execution of 40+ application management service (Mobile and Fixed net Provisioning) transition and transformation.
· Engaged in process creation, implementation, tracking, reporting for knowledge and service transition for operational activities from vendor.
· Leading Offshoring planning of Telecom BSS operation.
· Responsible for creation of service support framework creation, KPI agreement.
· Actively engaged in identification of possible automation scope for digital transformation.
Weitere Profildaten werden sichtbar, wenn Sie sich registrierenZur Registrierung
11/2008 – 08/2016
Responsible for delivery, project management, resource management, service transformation and client management.
· Actively engaged in Business transformation through continuous service improvement approach e.g. problem management (Incident pattern analysis, categorization, problem identification, possible solution designing, and coordination with vendor for fix.
· Scope of the delivery includes providing technical solution/road map creation for several legacy and standard applications in Provisioning and CRM domain.
· Responsible for automation of technical services to achieve higher availability and improve productivity.
07/2007 – 08/2008
Responsible for administration and life cycle management for Oracle BRM.
· Actively engaged in roll out of Oracle BRM to the offices in IMEA & USA.
· Acted as contributor for creation of IT policy for Indian organization.
· Managed IT operation and facility management team for 14 no.s of Indian offices.
· Acted as project coordinator for the in-house development of “World Space on Web” internet streaming project.
11/2005 – 07/2007
As a Server Engineer was responsible for maintenance of domain controller, antivirus, exchange mail server for client of companies & .
· Participated in periodical maintenance window, patch implementation,
· Acted as co-ordinator between customer and support team in multiple locations.
· Performance analysis and designing the best possible technical & operational solution was key deliverables.
03.02.2017 – 10.03.2017
Prince2 foundation certificate
12+ years of experience spanning across IT and Telecom industry. Core skills included Service delivery management, Transition and Transformation of application management, Process consulting and solution designing. Have been actively involved in Project scoping and planning, Service support framework design, training and capability building and stake holder management throughout the life cycle of project.