IT-Projektleiter/in

· Responsible for scope defining, planning and execution of 40+ application management service (Mobile and Fixed net Provisioning) transition and transformation.
· Engaged in process creation, implementation, tracking, reporting for knowledge and service transition for operational activities from vendor.

· Leading Offshoring planning of Telecom BSS operation.

· Responsible for creation of service support framework creation, KPI agreement.

· Actively engaged in identification of possible automation scope for digital transformation.

Responsible for delivery, project management, resource management, service transformation and client management.

· Actively engaged in Business transformation through continuous service improvement approach e.g. problem management (Incident pattern analysis, categorization, problem identification, possible solution designing, and coordination with vendor for fix.

· Scope of the delivery includes providing technical solution/road map creation for several legacy and standard applications in Provisioning and CRM domain.

· Responsible for automation of technical services to achieve higher availability and improve productivity.

Responsible for administration and life cycle management for Oracle BRM.

· Actively engaged in roll out of Oracle BRM to the offices in IMEA & USA.

· Acted as contributor for creation of IT policy for Indian organization.

· Managed IT operation and facility management team for 14 no.s of Indian offices.

· Acted as project coordinator for the in-house development of “World Space on Web” internet streaming project.

As a Server Engineer was responsible for maintenance of domain controller, antivirus, exchange mail server for client of companies & .

· Participated in periodical maintenance window, patch implementation,

· Acted as co-ordinator between customer and support team in multiple locations.

· Performance analysis and designing the best possible technical & operational solution was key deliverables.

Prince2 foundation certificate

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