Call Center Agent

Germany

9 years experience

Birthday:

Nationality:
Indian

50899722

University education

Timeframe
Degree / faculty / university
Study areas

2010-122013-12

completed

Bachelor of Arts (BA)
Hotel & Tourism Management

, India
  • Major: Tourism

Tourism product & development, marketing & office organisation management

  • Document_Study_011.pdf

Professional experience

Timeframe
Occupation / company
Tasks

2005-08Till now

Customer support agent

, Germany

Customer assistance, consultation, reservation and sales of flights/journeys/services

2012-042014-05

Project manager

, India

Interact with prospective brands to create mutual growth
opportunities in customer acquisition and retention by offering
bespoke experiences

  • Document_Experience_011.pdf

2008-072012-03

Project manager & alliances

, India

Design customer engagement programs with multinational banks

  • Document_Experience_041.pdf

2006-112008-05

Customer support agent (Tech.)

, India

Provide technical support for computer hardware and software issues to
end-users by performing a question diagnosis and guiding users
through step-by-step solutions

  • Document_Experience_021.jpg

2004-072006-02

Customer support agent

, India

Service customer queries and complaints pertaining to their credit
cards and ensure customer satisfaction

  • Document_Experience_031.jpg

Training and development

Timeframe
Degree / institute
Content

Initial vocational education

2014-03-202014-06-20

Digital marketing

, India

Manage and implement advanced search marketing strategies using AdWords, PPC, display and remarketing techniques

Language ability

Language
Level
Exam / certificate
English
Fluent (C1)

Certificate of participation in level C1

German
Intermediate (A2)

Certificate of examination in level B1

Hindi
Mother tongue

Other certificate

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Customer relationship & Project management

  • Automobile

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