Call Center Controller

India

9 years experience

Birthday:

Nationality:
Indian

46343713

University education

Timeframe
Degree / faculty / university
Study areas

2004-062007-03

completed

Bachelor of Arts (BA)
General and Comparative Linguistic Studies

, India

Enlish ,journalism ,Low

Professional experience

Timeframe
Occupation / company
Tasks

2012-06Till now

Teamleader

, India

• Preparation of monthly Review
• Preparation of daily data of each associates
• Give daily products updates to associates
• Login Associates at correct time
• Monitoring of calls queue and break time
• Giving daily performance data and monthly target awareness to each associates
• Organizing training and development
• Conduct Fun at Floor
• Good and strong relationship with team members
• Will try to achieve zero percentage absenteeism
• Give motivation
• Give full attention
• Control attrition level
• Identifying or resolving urgent issues
• Be a model for associates

2007-082010-06

Teamleader

, India

Designation: Team Leader
• Preparation of monthly Review
• Preparation of daily data of each associates
• Give daily products updates to associates
• Login Associates at correct time
• Monitoring of calls queue and break time
• Giving daily performance data and monthly target awareness to each associates
• Organizing training and development
• Conduct Fun at Floor
• Good and strong relationship with team members
• Will try to achieve zero percentage absenteeism
• Give motivation
• Give full attention
• Control attrition level
• Identifying or resolving urgent issues
• Be a model for associates

Training and development

Timeframe
Degree / institute
Content

Internship

2006-10-012007-03-10


, India

I have done my internship in a news paper .The duration of the internship was 6 months .I am worked as a reporter .It was a nice experience

Language ability

Language
Level
Exam / certificate
English
Conversational (B2)

Other certificate

Malayalam
Mother tongue

Other certificate

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

• Computer proficiency.studied M.S office .DCA ,
. Willingness to learn
• Good leadership qualities
• Ability to deal with people diplomatically

  • Motorcycle

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