Manager - Quality Management

BMO Mobile Banking – BMO Introduced New Mobile Banking platform to improve customer
experience with new look and feel, new features and functionality. Worklight solution,
mobile platform that permits in-house development, leveraging existing Online Banking
functionalities and infrastructure. Transaction based testing for the functionality in scope
available in English and French for the following including exception handling and navigation -
Sign In, Account Summary, Account Details, Bill Payment, Transfers, e-Transfers, Secure
Forms, Contact Us, Help Tips, Branch Locator, and Mobile Appointment Booking.
• Accountable for preparation of Test plan/strategy for Mobile 2.0 project (Mobile
Banking, Online Banking and Mobile Appointment Booking), Schedule preparation.
Test planning – estimation, timeline, resourcing, scheduling, distribution of work.
• Develop and enforce Defect management process, conduct defect triage meetings on
daily basis to keep a track of defects till closure of testing activities.
• Co-coordinating onsite and offshore work. Plan, Develop and Execute the Project Test
Approach for all project phases.
• Preparation of Daily Status report to indicate Test Progress and Test Completion Report
(at closure). Preparation of different kind of trends, metrics and defect reports.
• Created automated tests for android, iOS and Black Berry applications. (Perfecto
Mobile, Selenium)

Client supermarket chain with over 2000 stores in Canada, headquartered
in , Canada's largest food distributor.
Responsible for creating and managing the QA System Test Organization in support of 12
internal software test Specialists. Responsibilities included building the infrastructure (QA),
test methodologies, generating test plans, automation, Resource planning ,training test
specialist and accountable for leading testing efforts (estimation, planning, execution, test
design and closure)

• Prepared the Project/Work Order/SOW/Test plans for various projects including
retail/credit cards and host based applications of the PC bank.
• Lead the testing for the CRM Loyalty Mobile for PC Plus Loyalty program leading to
customers being able to use their mobile devices for managing their weekly offers,
shopping lists and recipe searches.
• Participated on the team to upgrade the Teamcenter Enterprise, PLM Traceability,
Basic Food traceability, Formulation and Migration, seafood, sodium reduction and
allergen and team centre reporting and analytics ensuring they met the market
requirements with high quality.
• Lead the testing efforts against the enterprise Active Directory domain and related
infrastructure with trusts and domain controllers.
• Worked in partnership with Business Analysts, Systems Architects and Technical Leads
to ensure that there is a transition from development through testing.
• Responsible for handling escalations and yearend Appraisals of all reportees.

TEST MANAGER
is a Canadian holding company. Through its subsidiary
Company, it provides Canadians a range of credit products including mortgages, credit cards
and deposit services. It is regulated under federal legislation.
As member of the PMO & QA responsible for scoping/strategy, implementation, risk
management, change management, project communication, and general management of the
project resources as assigned, hiring resources when required, resource mobilization
onshore/Offshore. Worked on Integration of banking platforms on residential lending and
deposits transformation projects.

• Successfully implemented the new design(SAP ECC,CRM, BaS, Salesforce Integration)
for residential lending for both internal and broker use to facilitate the mortgage
approval process by streamlining the process saving the company time and money.
Prepared training materials and provide training to Business and Brokers.
• Handled multiple QA projects on SAP migration and including CR’s.
• Contributed in the implementation of a document management tool for both the
company and broker portal improving consistent companywide documentation.
• Assess consistency and completeness of defect reporting, including: defect description
elements; priority & severity assignment; defect vs. enhancement request, etc.
• Act as liaison with Program-level Defect Management, attend Defect triage meetings
and manage action items.
• Conduct SWAT meetings for critical issues.
• Provide quality assurance, work plan, monitoring and updates to the project teams
that keeps the project/work stream on track and in control.
• Lead the project to upgrade a new operating system for SAP on a virtual environment
enhancing the disaster recovery capabilities and backup while minimizing the risk to
the organization.
• Participated in the implementation of SAP Bank Analyzer 8.0 (loans) creating
customized reports and dashboards for business users using data from BW, EDW and
data v

Canadian communications and media company. It
operates particularly in the field of wireless communications, cable television, telephone,
and Internet connectivity with significant additional telecommunications and mass
media assets.

• Lead a team of 9 members (Onsite/Offshore) for Amdocs Enterprise Product
Catalogue. Accountable for leading testing efforts, (Prepare Estimation, Test strategy,
test plan for Enterprise Product Catalogue and Notification System/Server).
• Determined UAT testing scope and involved in preparation of UAT test plan, UAT test
cases, coordination with business, and walkthrough of test cases as part of the Rogers
Business Transformation project minimizing the risk to the organization.
TD Bank refers to Toronto–Dominion Bank, a financial services group based in Canada.
• Lead the testing of the TD Bank, Retail, Business Banking and TD eMessaging project.
• Verification of the Accounting transactions Buy/Sell (Including Multicurrency), Security,
Deposit/Security Withdrawal, Cash Receipt/Deliver, Security Deposit/Withdrawal, Stock
Split and Verification of the new Golden Source Security Master.
• As SME participated in requirement gathering with the business units and create RTM
for testing activities.
Nortel Networks Corporation, formerly known as Northern Telecom Limited, Northern
Electric and sometimes known simply as Nortel, was a multinational telecommunications and
data networking equipment manufacturer headquartered in Mississauga, Ontario, Canada.
• Lead and train the team of 15 on the telecom technology (CDMA, LTE projects),
estimation, planning, execution of testing activities onshore/offshore. Fly to India to
setup lab and train the offshore team. Setup standard QA process for onshore/offshore
communication. This was a successful transition of projects to India, .
Internet Security Systems, formerly Internet Security Systems

Awards and Achievements –
Accolades from Chairman/President for successful testing initiatives of the RLTP Program.
Successful Launch of SAP ECC, CRM Integration with SAM, Broker Portal, Open text within
company.
Cognizant –
Appreciation from Loblaw leadership team for on time project delivery of Loyalty Program.
Earned Employee of the quarter for exceptional performance - Twice
Outstanding Achievement award from . for SAP IC (Interaction Center) successful
delivery.
Trainings(Inhouse) : SAP Business Intelligence 7.3, BO, Crystal Reports, SAP Banking –
Bank Analyzer.
Certification : AIX 5L Certification, Cisco Certified Network Associate (CCNA)- Expired,
International Software Testing Qualification Board (ISTQB)
Currently Learning German from ‘’ – Level : A1,

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Certificate of examination in level A1