Manager - Customer Service (Commercial)

Italy

10-15 years experience

Birthday:

Nationality:
Italian

14184480

University education

Timeframe
Degree / faculty / university
Study areas

2012-102017-03

completed

Bachelor
Advertising & Marketing Communication

, Italy

  • Document_Study_011.pdf

Professional experience

Timeframe
Occupation / company
Tasks

2008-06Till now

Sales assistant

, Italy

I typical deal with:
- Quoting products (attachments for earth moving machines) in Italian, English and French.
- Managing Price Lists, receiving purchase orders and processing them
- After sales assistance : enquiries for spare parts and warranty assistance
- Scheduling production and lead time : together with the Engineering Department I prepare and send orders to the suppliers, I plan the supply of raw materials and parts, and following the production (assembly, welding) of our final products.
- New suppliers scouting, for raw materials and parts, such as hydraulic cylinders, steel cutting, consuming for the warehouse, from welding department to tooling. I follow the negotiation of new supply and contracts.
- I deal with the supplier order from the very beginning (technical details) to the monitoring of transit time.
- Having no software available for our stock, I created and implemented an XL file to follow items and its availability or creating a new stock.
- Logistic planning of each items, searching for competitive transport company and planning each delivery to the customer.

2006-012008-05

Sales assistant

, San Marino

I typical dealt with:
- hardware sales, HP branded
- supply planning and quoting products, delivery note to prepare

2004-032006-01

Telemarketing manager in publishing

, San Marino

I typical dealt with:
- customer care service, quoting advertising spaces - consultancy with graphic department, about our marketing layout advertising

2004-032006-01

Event planner

, San Marino

event planner, in the organization of a series of lyric exhibitions in 2005 for San Marino Republic, and I typical dealt with the artists booking of hotels, restaurant, and so on.

2003-012004-03

Marketing advertiser

, San Marino

Partnership with a publishing house, which deals with touristic periodicals, selling advertising spaces to restaurants and tourist services.

Publications

Date
Type of publication / publisher
Title / content

Author / creator

2015-02-19

Blog article

Author / creator

2015-01-01

Blog

Language ability

Language
Level
Exam / certificate
Italian
Mother tongue

Other certificate

English
Advanced (B1)

Other certificate

French
Advanced (B1)

Certificate of examination in level B1

  • Document_Language_011.pdf

German
Basic knowledge (A1)

Other certificate

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

communications skills, organization, problem solving, focused on objectives, creative mind, flexible, determined, cooperative

  • Automobile

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