Process Manager - Production Technology

Create, maintain and update Order Entry (capture) & Validation, 3D Printing Business Processes in accordance with international Business Process Management Methodology, the company's compliance policies and operational needs. Activities include:
- being the main contact for escalations regarding the two process areas;
- initiating and coordinating improvement initiatives to ensure high quality and accurate processes are available;
- participate as SME in projects/programs initiated by other departments/organizations which have an impact on the owned processes;
- processes alignment and standardization in accordance with the company’s priorities and strategy;
- offering process consultancy and decision making in adapting processes;
- contributing to process maturity increase by using the Business Process Methodology;
- analyzing processes’ performance in accordance with agreed standards;
- preparing and holding monthly management review meetings;
- leading recurrent meetings (with sub-regional representatives) with the purposes of increasing processes’ and performance awareness, as well as multi-country processes alignment.

Create and maintain complex dashboard/scorecards with reference to procedural areas KPIs (key performance indicators), perform analyses based on daily/weekly/monthly/yearly performance and communicate to stakeholders, drive improvement projects for reducing manual work and automate data collection and publication.

Create, maintain and update Invoicing Business Processes in accordance with the international Business Process Management methodology, the company’s policies and operational needs. In addition, the main activities included weeekly and monthly performance analyses and reviews, leading and supporting improvement initiatives.

Design, coordinate and deliver operational training programs for new and experienced employees, communicate business process changes, provide business knowledge support for specific situations within supply chain and/or related to order management processes.

First point of contact for corporate, enterprise and public sector customers with regards to order management activities such as order processing, changes and status queries, claims acceptance and status, invoice issuance and correction.

Maintain a good communication level between the company and its clients by different means of communication (e-mail, phone, social networks, newsletters), presentation of the company for future partners, research (online, via questionnaire, interview etc.), text writing and proof-reading, billing, testing the functionality of the online services via customer interface, transactional reports (daily, weekly, monthly) creation and communication.

Certificate of examination in level C1

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