Customer Service Adviser

Germany

2 years experience

Birthday:

Nationality:
Romanian

20272558

University education

Timeframe
Degree / faculty / university
Study areas

2004-092009-07

completed

Bachelor English Literature
English and American Studies

, Ukraine

Professional experience

Timeframe
Occupation / company
Tasks

2018-032018-08

Accounts Payable Specialist

, Romania

Accounting for third party invoices, deductions and payments to ensure timely completion of the AP Process;
▪ Invoice processing with PO and Non PO, Credit notes, postings on GL and Cost Center
▪ Performing primary review concerning set guidelines;
▪ Entering data in to SAP application from scanned invoices;
▪ Accuracy and duplicate audit of data entry and invoices;
▪ Reconciliations and reporting ( parked and blocked);
▪ Resolution of suppliers queries, major discrepancies;
▪ Running Self billing reports;

2016-112018-01

Customer Service Agent

, Romania
References are available upon request

Responsibilities: providing customer support through various ways (inbound calls, emails, social
networks) while keeping close cooperation with other departments (payments, technical, debt
collection).
▪ Check customer application in the internal software, analyse their issues, and give them a
clear and effective solution;
▪ Conduct follow-up phone calls to customers who have unsolved questions or issues;
▪ Report any unusual events or bugs in the web page/system to the Manager;
▪ Maintain a high level of knowledge about the product and procedures which the customers
are involved through ongoing training and research;

Language ability

Language
Level
Exam / certificate
Russian
Mother tongue

Other certificate

English
Fluent (C1)

Other certificate

Romanian
Fluent (C1)

Other certificate

German
Intermediate (A2)

Other certificate

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

The Constant Pursuit of Knowledge and Self Improvement

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