Kundendienstberater/in

Deutschland

2 Jahre Erfahrung

Geburtsdatum:

Staatsangehörigkeit:
rumänisch

20272558

Hochschulstudium

Zeitraum
Abschluss / Fachbereich / Hochschule
Schwerpunkte

09/200407/2009

abgeschlossen

Bachelor English Literature
Anglistik, Amerikanistik

, Ukraine

Berufserfahrung

Zeitraum
Tätigkeit / Unternehmen
Aufgaben

03/201808/2018

Accounts Payable Specialist

, Rumänien

Accounting for third party invoices, deductions and payments to ensure timely completion of the AP Process;
▪ Invoice processing with PO and Non PO, Credit notes, postings on GL and Cost Center
▪ Performing primary review concerning set guidelines;
▪ Entering data in to SAP application from scanned invoices;
▪ Accuracy and duplicate audit of data entry and invoices;
▪ Reconciliations and reporting ( parked and blocked);
▪ Resolution of suppliers queries, major discrepancies;
▪ Running Self billing reports;

11/201601/2018

Customer Service Agent

, Rumänien
Referenzen sind auf Anfrage erhältlich

Responsibilities: providing customer support through various ways (inbound calls, emails, social
networks) while keeping close cooperation with other departments (payments, technical, debt
collection).
▪ Check customer application in the internal software, analyse their issues, and give them a
clear and effective solution;
▪ Conduct follow-up phone calls to customers who have unsolved questions or issues;
▪ Report any unusual events or bugs in the web page/system to the Manager;
▪ Maintain a high level of knowledge about the product and procedures which the customers
are involved through ongoing training and research;

Sprachkenntnisse

Sprache
Level
Prüfung / Zertifikat
Russisch
Muttersprache

Anderes Zertifikat

Englisch
Fließend (C1)

Anderes Zertifikat

Rumänisch
Fließend (C1)

Anderes Zertifikat

Deutsch
Gute Grundkenntnisse (A2)

Anderes Zertifikat

Weitere Fähigkeiten

Kompetenzen
Führerscheine
Interessen, Hobbys, Persönliches

The Constant Pursuit of Knowledge and Self Improvement

So geht's