Project Manager

Management and Business studies with a focus on technological innovation and change

English
Technical and Scientific Translation

Identify, assess and contract suppliers for customers that require translation services.
Create and execute cost/quality/capacity improvement plans for accounts
Build lasting relationships with key suppliers
Negotiate purchase rates with suppliers
Track performance of supplier solutions and implement corrective actions when appropriate

Working in an strategic long-term project for an automotive client which involves an audit of the end to end process for software localisation into 31 languages
Defining and implementing fit for purpose processes and tools for the production and delivery stages in order to achieve lean operations to maximise profit performance of the account
Creation of quality reports based on KPIs directly to the Product Owner on the client side
Managing and support of translation leads in 31 languages across in house offices and external vendors

Senior Project Manager for translation projects into German
Managing and support of an in-house production and QA team
Improving internal processes to achieve optimised levels of productivity
Managing and training external resources (vendor management)
ocumenting processes and procedures on the use of tools and different customers´ specific instructions and quality requirements
Updating and maintaining the company´s knowledge database in order to ensure knowledge retention
Linguistic QA monitoring and regular follow up team meetings
Scoping, budgeting and resourcing translation projects, mainly software and IT content, in line with gross margin targets set by management
Complying with strict SLAs and quality requirements as set by the customers

Project Manager of financial accounts with demanding turnaround times and quality standards
Proven successful track in customer relationship management which resulted in revenue growth and client satisfaction levels
Tracking and monitoring customer spend behaviour and closely follow up on lost leads.
Generating new leads within a global financial services provider, in order to boost revenue and to develop new business opportunities.
On-site client visits for annual business reviews in one of the lead companies of eLearning in Toronto, Canada.
Forecast performance of accounts through an understanding of demand and improvement of internal processes.
Line Manager of two direct reports.
Awarded a mention for Outstanding Performance and customer service by the Business Unit Director

Freelance English into Spanish translator and editor.
Working with many agencies based in Spain, Argentina and UK.
Specialised in financial translations.

Foreign Exchange Department: General administration of foreign exchange transactions and international transfers
Credit Department: Processing and revision of credit requests. Customer support for credit-related issues

A1 - Level

Project Management training

–

Certificate of examination in level A1

–