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IT ManagerCzech Republic |
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10-15 years experience |
Birthday:
Nationality:
Czech
25438368
Register a German-based subsidiary of your company free of charge and start immediately.
If you sign a contract with a specialist and the specialist has started working with you, we will then charge you our recruitment fee, 10% of the first gross annual salary.
We handle the necessary paperwork for obtaining residence permits or qualification certificates at a fixed price, if you wish.
1997-09 – 2003-06
completed
2016-05 – Till now
• Consulting it Operations vendor management
• Data processing - ETL, reporting, data migrations
• Consulting system implemetations
• Automation of processes
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To register2014-06 – 2016-03
• Implementation of ITSM basic processes such as Incident, Problem, Request Fulfillment and Change management based on ITIL best practices.
• Implementation of reporting tools and responsibility for providing operational reports to senior management and internal customers.
• Support of internal applications such as JIRA, Omnitracker, ITSM tool, reporting portal and data integration tool.
• Responsible for automation of core processes within Operations.
2012-10 – 2014-05
• Implementation of ITSM basic processes such as Incident, Problem, Request Fulfillment and Change management based on ITIL best practices.
• Implementation of reporting tools and responsibility for providing operational reports to senior management and internal customers.
• Support of internal applications such as JIRA, Omnitracker, ITSM tool, reporting portal and data integration tool.
• Responsible for automation of core processes within IT Operations.
2011-04 – 2012-09
• Support of internal applications in 24x7 mode.
• Responsible for managing implementation of new internal application releases
• Leading, motivating and managing team of 10 FTEs.
• Definition of Service Management Processes.
• Negotiation of OLA conditions.
• Design and definition of Transition to Operations process for second level support to ensure smooth take on process of for newly released applications.
2007-06 – 2011-03
• Design and definition of testing strategy.
• Support and enhancement of internal monitoring systems including responsibility for future strategic development of the tool.
• People management in full scope from hiring to development.
• Design and definition of Transition to Operations process from testing point of view.
2005-04 – 2007-06
• Application support of customer services domain.
• Testing and implementation of new applications and new releases.
• Close co-operation with developers during development phase.
• Close co-operation with country administrators during testing, implementation and run phase.
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• Experienced technical and people manager with ten years of experience in ITC in the area of Operations, Application Support, Processes and Reporting.
• Skilled in building effective and motivated teams on international level.
• Strong sense of commitment and focus on delivery.
• Enthusiastic in introduction of new technologies to ensure economy of scale.
• Focused on development of young talents.
Computer skills
• MS Excel, MS Word, MS Access, MS PowerPoint – expert knowledge of office applications
• MS Visual Basic, MS VBA – advanced knowledge of programming
• HP-UX, Linux – very good knowledge of scripting
• Oracle, MySQL, MS SQL – good knowledge of db administration
• SQL, PL/SQL – very good knowledge
• Windows, HP-UX (Unix), Linux, System36(IBM) – very good knowledge of OS
• Opsview/Nagios, Application manager, etc. – very good knowledge of monitoring systems
• Pentaho Data integration, Pentaho BI Server, Business objects – very good knowledge of reporting tools
Process skills
• ITIL foundation certificate – IT Infrastructure Library
• PRINCE2 certificate – Project management methodology
