IT Systems Analyst

United Arab Emirates

5 years experience

Birthday:

Nationality:
Pakistani

50647303

University education

Timeframe
Degree / faculty / university
Study areas

2016-032017-03

Professional Certificate
IT Security

, United States

Software Security Foundations, Exploiting and Protecting Web Applications, Writing Secure Code, Cryptography, Mobile Security, Emerging threats and Defenses.

  • Document_Study_021.jpg

2009-082013-08

completed

Bachelor of Engineering (BE)
Engineering Informatics, Computational Engineering

, Pakistan

Digital Signal Processing, Object-Oriented Programming, Computer Networks, Electric Circuits, Wireless Technology

  • Document_Study_011.PDF

Professional experience

Timeframe
Occupation / company
Tasks

2015-01Till now

Technical Support Engineer

, United Arab Emirates
References are available upon request

• Responsible for providing Information technology services to Microsoft Windows and Macintosh system users.
• Training users with newly deployed media software’s i.e. custom packaged software’s (Rapid Browser, NewsPress e.t.c) along with articulating technical issues to non-technical staff.
• Remote computer systems access and extended support for users working from remote locations. (EMM (Enterprise Mobile Management) services for users using iPhones)
• Preventive maintenance of the IT equipment and systems.
• Troubleshooting Operating System issues for both Microsoft Windows and Mac Systems along with extended support for hardware issues (Troubleshooting support is for almost any digital device working on multiple software platforms).
• Active directory manipulation for the custom designed network and managing the help-desk and ticketing system (Fresh Service), monitoring the tickets to be resolved according to the SLA requirements defined.
• Documentation of the already deployed network and the workflow for the entire media network platform.
• Endpoint Security Configuration and security policies implementation along with network monitoring for any malicious activities.
• 1st and 2nd level support for interruptions to IT services, communicating with internal and external parties, investigating issues, and restoring service. Providing services round the clock because of 24x7 coverage for production, managing in variable shifts. (Dependent on the complexity of the problem I do get involved in Tier 3 support)
• Microsoft Windows 10 Migration along with Office 365 and Microsoft Exchange (Complete Project Lifecycle)
• Root cause analysis, debugging and troubleshooting

Team Work (Doing my best to contribute as much as I can in a teamwork environment, for a perfect synergy)

2013-062014-06

Research Associate

, United Arab Emirates
References are available upon request

▪ An open source software development project initiated by Department of Mining Engineering, University of Engineering and Technology and funded by National ICT R&D.
▪ Designing a cost effective system for the vehicle maintenance management to cut down costs by tracing the vehicles fuel logs with a complete track record.
▪ Procurement of equipment’s for this research project (Performance and Memory utilization based).
▪ Configuring Shared infra-structure servers for the SAN (Storage Area Network) both in Windows and Open Source (Linux – Ubuntu Open Stack)
▪ Team Leader for the undergraduate final year project students from different engineering fields for the Machinery Management System. Documentation of the Research Project and monthly report writing.

Training and development

Timeframe
Degree / institute
Content

Further training

2019-03-26Till now

Online Marketing Fundamentals

, Denmark

  • Document_Education_041.pdf

Further training

2019-03-06Till now

Technical Support Fundamentals

, United Arab Emirates

  • Document_Education_031.pdf

Further training

2019-01-01Till now

Office 365: Administration

, United Arab Emirates

Further training

2018-12-01Till now

Windows 10: Configure, Secure, andManage Data

, United Arab Emirates

Further training

2018-08-29Till now

Open Source Tools for Data Science

, United Arab Emirates

  • Document_Education_011.pdf

Further training

2018-12-122019-12-12

(MECPA) ManageEngine CertifiedProduct Associate

, United Arab Emirates

AD Audit Plus

  • Document_Education_021.jpg

Language ability

Language
Level
Exam / certificate
English
Advanced (B1)

Other certificate

Urdu
Good negotiation skills (C2)

Other certificate

Pashto
Mother tongue

Other certificate

Arabic
Basic knowledge (A1)

Other certificate

Punjabi
Basic knowledge (A1)

Other certificate

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

LAN, WAN, Wi-Fi, Switches, Networking, Network Security, Network Management, Network Protocol Analyzer, Backup and Data Centre Support, Microsoft Windows, Linux (Multiple OS’s), Android OS, Mac OSX, C/C++, Python(x, y), Processing (Arduino), PHP.
MATLAB (Simulink), OMNET++, Oracle
VM Virtual Box, MultiSim, Lab View

  • Automobile

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