Service Engineer - IT

Manage the Sales Automation system and SFA in implementation. System study, mapping of functional needs from sales perspective. Coordination with vendor technical team in building the requirements for any module or reports as and when need by sales, finance & commercial team.


Projects:
• DMS:- (A multi user Sales Automation System based on the architecture of Supply Chain Management Solution)
• SFA- Urban, Rural, Modern Trade & Merchandising PDA toll.
• Analytics: - Analysis and Creation of Promotion in System according with history of past market behavior. Also giving solutions to fielsd team to set Permanent Journey Plan for smoother execution of sales to achive the targets.
• Trade Promotion Management:- Forecasting is the statistical process of making predictions of the future based on past history and present variable inputs. which fits the historical sales data to a set of statistical models and generates the best in class forecast which predicts the future sales



Role & Responsibility:-
Distributor level sales tracking.
• Handling team member in field & Call Center team.Managing Replenishment System for Distributor.
• Managing Sales Force Automation System.
• Looking Complete Market Requirement Solution.
• Managing Sales Analytics Tool.
• Closely working with Sales, Marketing, Finance & Supply Chain Team.
• Completely engage with Market Requirement & Distributor Engagement.
• Managing Business requirement & Solution.

Job description: - Monitoring and tracking the Secondary Stock and Sales of distributor with help of sales team on daily basis. To track the sales in distributor level, we implemented a tool , an efficient tool to handle all the downstream supply chain operations.
With the help of the tool, generating different sales reports and share the same to sales and marketing team for analysis. Reports will provide a clear cut about product sales through distributor. And the marketing team will take advances steps with respect to the report for the future sales.





Role & Responsibility:-
• Distributor level sales tracking.
• Communicating vendors for new change request and bug fix etc in tool.
• Managing Replenishment System for Distributor.
• Managing Distributor’s Helpdesk to ensure Timely Follow Up And Resolution
• Closely work with business, under business requirement and send HO detail analyses of requirement
• Training field force on new release in monthly meetings.
• MIS activities

Job description:-Proved the technical service to users, who were using the product (app) through remote system. It includes...

• Troubleshoot the user thoughts and problems.
• Error rectification and manual code updation.
• Provides the support to implementers, who were using the applications.
• Creating and deploy the database for new users.
• Provided the clarifications and technical advises to business users through phone and mail.

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