Management Expert (College) - Hotel Management

• Major: Hospitality

Teaching German to students at level A1 currently
Attending staff meetings

Making travel arrangements, hotel reservations, assisting with visas and handling daily administration
Coordinating with internal and external businesses and people
Arranging meetings and conferences and maintaining office supplies
Scheduling and maintaining business calendar for the corporate office and showrooms
Assisting Country Manager in day to day official work
Helping with PR responsibilities

Arranged befitting welcome for all VIPs
Managed internal and external correspondence
Maintained inter-departmental and intra-departmental coordination
Assisted General Manager with travel and in all daily official activities
Scheduled meetings and prepared Minutes of the Meeting
Compiled monthly rosters from all departments
Handled scheduling of business calendars
Assisted with PR for General Manager

Prepared monthly reports and presentations
Managed all internal and external correspondence and emails
Organized business meetings and prepared Minutes of the Meeting
Handled ticketing and travel assistance
Assisted the boss in all official activities
Arranged overseas tours

Handled calls
Processed room reservations for guests directly and from email requests
Acted as liaison between reservations and sales
Followed up with potential guests & resolved concerns in an articulate manner
Coordinated with internal departments to ensure excellent Customer Service

General Front Office Operations
Housekeeping
F&B Services

Worked with the Tourism Team

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Certificate of examination in level B2

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