1994-06 – 1997-03
Bachelor of Arts (BA)
Economic Studies
, India
Economic Studies
, India
Economics and History
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Specialist - Operations ManagementIndia |
|
8 years experience |
Birthday:
Nationality:
Indian
24761895
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University education
Timeframe
Degree / faculty / university
Study areas
Professional experience
Timeframe
Occupation / company
Tasks
2015-08 – Till now
Manager- Workforce Management Group
, India
References are available upon request
, India
References are available upon request
• Leading Staffing BAS Cyber Security and Risk Services for across Globe.
• Responsible for Infra Security and Risk& Compliances Practices
• Working closely with Vertical Heads in meeting their business requirements to work on ways to reduce costs, increase margins and manage all their requirements
• Managing the CRS skill bench and ensure that it is controlled at the percentage set by the organization
• Understanding the man power requirements of various clients and detailing of specific mandates
• Run governance calls with various stake holders
• Working closely with recruitment team to source best fit profiles
• Constantly keeping a tab on utilization of the resources in the accounts that is being managed
• Attrition reasons such as transfer, onsite opportunities and location constraints are mapped for aspirations wherever possible
Other profile data will become visible once you register
To register2012-04 – 2015-07
Project Manager
, India
, India
• Handled Platform Automation Team in Cisco Project and Simple Connect-Technical Contact Center for IT
• Handled a team size of 15 members in Cisco and 25 members in Simple Connect-Technical Contact Center
• Team Management, Customer escalation management
• Ensure the tickets are getting closed within SLA
• Close interaction with client on pending tickets and present data in weekly, monthly and quarterly service reviews
2007-04 – 2012-03
Manager- Operations
, India
, India
• Process owner for ticket qualification process
• Validation of the tickets which is not getting qualified from technical contact center
• Billing and payment collection for chargeable tickets
• Customer database management for Infrastructure Availability services business unit in SAP
• Vendor Payout clearance for Infrastructure services revenue sharing vendors
2005-08 – 2007-03
Account Manager- Sales
, India
, India
• AMC Renewal and warranty to AMC conversion
Language ability
Language
Level
Exam / certificate
English
Fluent (C1)
–
Malayalam
Mother tongue
–
Hindi
Intermediate (A2)
–
Other skills
Key professional skills
Driver licenses
Interests, hobbies, personal
Workforce management, Team Leading and customer handling skill
Excellent abilities to understand the current and emerging business needs
Strong organizational, interpersonal and strategic skills; Collaborated successfully with senior managers, partners and vendors to achieve business goals
- Automobile