Inventory planning, allocation management among auditors, operations and oversight experience with 05 years’ in progressive roles. Excellent verbal and interpersonal skills, refined relationship building skills, working collaboratively with clients.
Revenue generation. Client interactions / calls, team meetings, team handling experience of 20+ QAs, leave management, taking care of SLA & KRA, briefing updates, updating daily QAT & DPT, Working on DPO and DPU. Extracting, preparing reports from client's software, allocating them, Preparing Dashboard weekly, monthly, analysis of quality percentage & error type, error percentage & preparing Error Pareto, Bottom Quartile Management. Biller wise root cause analysis, feedback & coaching. Excellent in MS-Office, MS-Excel (Vlookup, Pivot, Graphs, Error Pareto) Dashboards, Bottom Quartile Management, Reports preparation (daily, weekly, monthly etc.) Management, Presentation, Excellent communication (verbal & written), interpersonal skill, communication skills in a pleasant assertive manner, good at problem-solving, critical analysis skills; Database Management Skill etc.