2006-03 – 2012-12
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Customer Service Adviser
10-15 years experience
2006-03 – 2012-12
2015-01 – 2016-05
Provide initial point of contact for HR Professionals by receiving incoming requests via phone and email to modify employees' records based on Corporate HR Policies.
Interact with Centers of Expertise, Regional centers, managers, employees, process owners and other teams.
Enter and audit data in software systems such as Peoplesoft.
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2013-05 – 2014-10
Structuring and coordination of the educational plan.
Induction of new teachers according to the grade.
Cognitive and behavioral discrepancies identification in order to improve quality of the learning process.
Execution of behavioral modification strategies.
Interaction with preschool children.
2012-04 – 2012-11
Interdepartmental collaboration and interaction with managers at all levels of the company.
Audit of legal documents in order to comply with legislative regulations of the British Virgin Islands.
Creation and Registration of new companies.
2011-04 – 2011-12
Interviews in order to identify the individual needs of each case.
One to one interaction with children, teenagers and adults.
Development and implementation of a therapeutic plan and psychological tests according to the case. Refer certain cases to the relevant institutions.
2008-10 – 2010-05
Supervision of the staff responsible of web pages monitoring and auditing.
Quality audit and registration of staff performance.
Coaching and feedback.
2006-01 – 2008-07
Product positioning and sales, customer satisfaction, billing and technical services.
Certificate of examination in level B1