2012-05 – 2015-06
Photos are only visible to registered employersRegister here
Management Expert (Technical College) - Bank
10-15 years experience
2012-05 – 2015-06
2012-07 – 2019-08
• Helping to develop and implement a customer service policy for an entire corporate client.
• Finding ways to measure corporate customer satisfaction and improve services and enhance business.
• Managing a team of customer services staff country wide.
• Handling face-to-face inquiries from corporate customers.
• Currently managing portfolio of more than 100 corporate Groups country wide including world top multinational companies
• Conducting corporate meeting and attaining and measuring customer satisfaction analysis
• Ensure to meet strict deadline according to the need of business.
• Implementation of Various Cash Management Tools
• Developing and maturing Sales Lead.
• Assigning and Monitoring of different tasks to multiple departments.
Other profile data will become visible once you registerTo register
2015-09 – 2015-09
• Defining innovation and Product
• The influence of creativity, technology and strategy on innovation
• The new product/service development process
• Providing structure for new product/service development
• Creating and leading an innovation culture
• Market learning
• Knowledge management for Product learning and innovation
• Sustainability and innovation
Co-author / co-creator
Customer Service ▪ Client Interaction ▪ Excellent Coordination ▪ Sound judgment and decision-making capability ▪ Able to prioritize and complete multiple tasks ▪ Problem solving and troubleshooting skills ▪ Dedicated and focused ▪ Record keeping and data collation ▪ Preparing Correspondence and reports ▪ Planning corporate events and Meetings ▪Advertisement Management ,BTL,ATL ▪ Event Management▪ Sales promotions▪ Media Planning▪ Search Engine Optimizations
Microsoft Office Applications (Word, Excel, PowerPoint, Outlook) ▪ Oracle CRM ▪People Soft ▪ Internet ▪ Social Media