Manager - Sales and Marketing

Identify and research companies to target in the marketplace
Use effective email tactics to reach key contacts and it increased the interested prospect up to 30 %
Initiate phone calls to prospective clients including VP's and C-level executives
Establish and develop a relationship with new clients
Build a sales pipeline; develop and present appropriate client solutions
Maintaining sales activity and capturing all customer information in our sales CRM

Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones
Facilitate sales of all products and services according to the client's need and increased the sales volume by 40 %
Assist and guide customers with all the required knowledge of the services and goods
Consulted with customers on the newest upgrades and packages available
Achieves all sales standards set for the department by following the established departmental policies and procedures
Responds to customer complaints in a professional manner; attempts to resolve complaint and up sell in accordance with established guidelines

Work with customer service manager to ensure proper customer service is being deliver and it will help us to increased customer satisfaction up-to 80 %
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution it help us to reduce customer complaint by 10 %
Work with the management team to stay updated on product knowledge and informed of any changes in company policies
follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends

Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Develops strategies to promote team member adherence to company regulations and performance goals
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides statistical and performance feedback and coaching on a regular basis to each team member

Lead generation course

Inbound marketing

Certificate of participation in level C2

Other certificate