IT Developer

Germany

4 years experience

Birthday:

Nationality:
Indian

38333633

University education

Timeframe
Degree / faculty / university
Study areas

1997-062002-04

completed

Bachelor of Commerce (BCom)
Finance, Accounting, & Controlling

, India

Business Studies,Taxation,Financial Accounting,management accounting

Professional experience

Timeframe
Occupation / company
Tasks

2014-04Till now

IT Business Analyst - Salesforce Developer cum Administrator

, India
References are available upon request

,
IT BUSINESS ANALYST - APRIL 2014 TO TILL DATE (4 PLUS YEARS)

As an IT Business Analyst in Sales force Developer & Administrator for Services & Sales Cloud my primary responsibilities are:
• Expert in Incident Management & Break-Fix systems and Change Requests. In this, my role demands in working closely with Business & IT Leadership in gathering the business requirements, translating them in to Functional Specifications & explain them how requirements may be implemented from a functional/technical standpoint. Experience in managing the requirements in Agile Framework (Kanban Board)

As a Salesforce Administrator I worked in Sales & Service Cloud on the below requests:
• User Management: experience in creating and maintaining various roles, profiles, assigning users to it & deactivate users (exit process). Assisted users in unlocking/resetting passwords, dealt with Single Sign-on-two factor authentication and certificate problems. Created & maintained Permission Sets, experience working & maintaining the Role Hierarchy of the organization
• Proficiency in creating & maintaining Public Groups, Record Types, Queues, Page Layouts, Email Templates, Web2Lead, Reports & Dashboards, Implemented Auto Schedule Reports
• Worked on Lookup Filters, Declarative Lookup Rollup Summaries, Workflow Email Alerts, Field Sets, Field Accessibility Pick List Values, Sharing Rules, Case Assignment Rules
• Worked on Import Wizards: Uploading external data into Sales force
• Monthly SFDC data export & Audit Trail (Data Export from Sales force production system and save the data to the external file).
• Co-ordinate and work with the Salesforce Module Lead, SAP ABAP & Integration Experts
As a Salesforce Developer I worked on the below requests:
• Experience in SFDC development using Apex Triggers and Classes, Force.com IDE, experience working in Mavens mate as the coding editor.
• Developed workflow rules, validation rules, lead assignment rules and tri

2010-032014-03

Assistant Manager

, India
References are available upon request

• Proven record of successfully managing team strength of 30 consists of 3 Team leaders, 4 process leads, 8 senior executives & 15 process executives. Responsible for their performance appraisals, employee development, goal setting & key result areas
• Accountable and Responsible for achieving the business metrics for Americas, EMEA and Asia pacific regions. Involved in Statutory Audits & SOX Compliance
• Achieved efficiency by simplifying the business process

2005-082010-02

Team Leader

, India
References are available upon request

• Proven record of successfully managing team strength of 25.Responsible for their performance appraisals, employee development, goal setting & key result areas
• Accountable and Responsible for achieving the business metrics globally. Involved in Statutory Audits & SOX Compliance
• Achieved efficiency by simplifying the business process

Language ability

Language
Level
Exam / certificate
French
Intermediate (A2)

Certificate of examination in level A2

English
Mother tongue

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Salesforce Administrator, Developer, SOAP API,SAP Sales and Distribution, Requirement Gathering, Incident management,Readsoft,Electronic Bank Statement in SAP,Excel, People,Performance and Project Management, Conducting performance appraisal

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