Customer Service Adviser

Germany

2 years experience

Birthday:

Nationality:
British

46804405

University education

Timeframe
Degree / faculty / university
Study areas

2013-092016-07

completed

Bachelor of Arts (BA)
Film & Television Production

, United Kingdom

  • Document_Study_011.pdf

Professional experience

Timeframe
Occupation / company
Tasks

2019-052019-07

Researcher

, United Kingdom
References are available upon request

- Worked solely - sourcing, organising and gaining contact with a range of businesses and councils to successfully set up multiple shoots a week.

- Met specific briefs to deliver appropriate backstory locations to the story team and directors. Meanwhile working to a strict budget.

- Negotiated with councils and businesses to reduce or accept no fees.

  • Document_Experience_011.pdf

2018-072019-05

Researcher

, United Kingdom

- Responsible for organising multiple shoots in a variety of UK businesses/locations for filming the next day, meanwhile working to a budget. Including arranging filming in the houses of parliament with an MP.

- Negotiated and acquired free products for the series.

- Supported crew, venue and invited guests (extras) on shoots.

  • Document_Experience_021.pdf

2018-032018-06

Activities Researcher

, United Kingdom
References are available upon request

- Helped successfully arrange filming/filming permits for 80 activities and vote locations abroad (including in Spain, Italy, Croatia and Slovenia).

- Produced and put forward new ideas/activities. As well as sourced and created props for the activities.

  • Document_Experience_031.pdf

2018-032018-03

Logger

, United Kingdom

Solely transcribed and logged interview footage for a historical and medical based documentary in Microsoft Word.

  • Document_Experience_041.pdf

2017-112018-03

Sales Assistant

, United Kingdom

- Provided great customer service, good knowledge of the store and products.

- Supported customers in cases of complaints, product queries/location and click & collect services.

- Kept the store well-presented and performed cashier duties.

  • Document_Experience_051.pdf

2017-102017-11

Logger

, United Kingdom

Transcribed and logged episodes in Microsoft Word.

  • Document_Experience_061.pdf

2017-082017-09

Junior Researcher

, United Kingdom

- Liaised with foreign councils and beach authorities to attain filming permits for almost 40 episodes. Spanning across Spain and Portugal.

- Helped activities team, source and organise activities abroad.

- Supported the casting team at an audition and performed background checks upon applicants.

  • Document_Experience_071.pdf

2017-062017-08

Logger

, United Kingdom

Transcribed and logged in Forscene, simultaneously with the edit.

  • Document_Experience_081.pdf

2017-032017-06

Researcher

, United Kingdom

- Encouraged locations, activities and European landmarks into filming with us for little or no fee.

- Performed production coordinator duties on occasion (booking travel and liaising with hotels).

  • Document_Experience_091.pdf

2015-062016-08

Freelance Editor

, United Kingdom

Used Final Cut Pro X to edit weddings, promotional videos and events for a range of high-end clients.

2015-042015-09

Cafe Assistant

, United Kingdom

- Worked at a private family members club in Chiswick. Interacted on a daily basis with the children, parents and nannies. Supported parents and nannies in providing families/children with refreshments.

- I also prepared and served hot and cold drinks, served food, maintained a quality customer service to a range of private members, as well as handled cash and card payments.

2014-112015-04

General Assistant

, United Kingdom

As a general assistant at Wembley Arena I handled cash, served food and beverages, as well as completing opening and closing responsibilities.

2014-022014-04

Sales Staff

, United Kingdom

At Hamleys I provided customer service to a range of passengers from around the world, fulfilled cashier duties, as well as supported the team in merchandising, demonstrating and restocking of products.

2012-082014-02

Retail Assistant

, United Kingdom

At Iceland I had experience restocking produce, cash handling, providing quality customer service and knowledge of products, as well as serving customers at checkouts.

Training and development

Timeframe
Degree / institute
Content

Internship

2016-09-052017-01-27


, United Kingdom

- Supported the casting team by performing background checks and supervising contributors at auditions.

- Set up and sourced activities abroad. Brainstormed and suggested new activity ideas for the next series. Logged footage in Forscene and liaised with local authorities to organise filming permits.

  • Document_Education_011.pdf

Language ability

Language
Level
Exam / certificate
English
Mother tongue

German
Basic knowledge (A1)

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Organising, sourcing, communication, research, teamwork, independent working, negotiating, time management, good under pressure, customer service, attention to detail, retail, hospitality, fast typing, transcription, G Suite, Microsoft Office and Forscene.

  • Automobile

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