Business Development Manager

1. Maintain rapport and coordinate with the existing and new clients including all the AA and A Grade construction companies and consultants for new inquiries
2. Coordinate with the Estimation Department and projects Department to make sure the deadlines are met and client satisfaction parameters are met
3. Assume Acting-GM position and conduct weekly meetings for Projects, QS and other in-house departments
4. Conduct Material Audit to analyze the usage of assets, materials and resources
5. Coordinate with HR and ensure proper training is provided to the newly included staff
6. Coordinate with HR and conduct Skill Proficiency Test for newly inducted laborers to analyze their remuneration package

1. Business Development Manager- Media Solutions Division covering the Branding, Signage and Events; and Digital Media Division covering websites and digital marketing platforms including Social Media Page Management, Social Media Advertising, SEO, Email Campaigns and Google Ads.
2. Coordinate with the Operations, Estimation, Creative and all other relevant departments for timely execution of the project.
3. Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
4. Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
5. Update job knowledge by participating in networking events, educational opportunities; reading professional publications

1. Enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
2. Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
3. Sell products by establishing contact and developing relationships with prospects; recommending solutions.
4. Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
5. Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
6. Prepare reports by collecting, analyzing, and summarizing details.
7. Maintain quality service by establishing and enforcing organization standards

1. Managing, maintaining & troubleshooting OS Server 2000/2003/2008/2008 R2.
2. Configuring, Managing & troubleshooting AD Replication, Group Policies, File Replication, Account lockout Issues, Windows Time related issue, DFS/DFSR.
3. Configuring & managing DNS, DHCP, and IIS server.
4. Strong Messaging support and engineering skills on Microsoft Exchange 2000, 2003, 2007 & 2010.
5. Backup management using Backup Exec 2010, Shadow Protect.
6. Ensure all supported hardware / software is monitored, managed, documented and maintained.
7. Audit meetings on a bi-weekly basis, sending the findings to top management for further actions.
8. Performing periodic health check of servers and recommending system upgrades to clients.
9. Ensure the business adhere to SLAs.
10. Provide Service Desk & Incident Management teams with workarounds & solutions to incidents.

1. Project Engineer (IT) specialized in Structured Cabling and Data Center works for Central Bank of Oman-Tier IV Data Center and Ministry of Higher Education- Tier III Data Centre
2. Planning Engineer performing Asset Tracking and Management.
3. Audit Coordinator handling 20 different audit departments and evaluating the performance of Audit teams on a monthly basis and setting new targets for improving the overall quality of the audit process.
4. Founder Chief Editor and Magazine Coordinator- ‘Insight’ Internal Magazine for bridging the communication gap between the management and staff, thus improving the productivity and efficiency of the employees and thereby increasing the performance level of the staff.

1. Converse with the customers based in US on the various technical, both hardware and networking issues they faced with their Dell products and help them rectify those issues over the call.
2. Attained A+ and N+ level training to meet the customer requirements with utmost efficiency, thus meeting customer expectations and staying along with the reputation of Dell as "one of the best after-sales support providers in US".
3. Responsible to see to it that the issue was fixed over the phone and the customer was satisfied with the service provided at the end of the session.

1. Monitor the quality of the Dell Technical Support for both the hardware and networking service Dell rendered to its customers.
2. Analyze the technician based on the various quality parameters prescribed by Dell for evaluating the conversation he/she had with the customers.
3. Make sure the resolution was given in a prompt manner and the troubleshooting steps given by Dell Tech Support were relevant and actually needed to fix the issue permanently.
4. The soft skill abilities of the technician were looked into and relevant feedbacks and recommendations given for improving his/her soft skills and technical abilities

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