Student

Call Center Agent

Czech Republic

0.5 years experience

Birthday:

Nationality:
Romanian

51722595

University education

Timeframe
Degree / faculty / university
Study areas

2016-09 – 2018-07

Master
Economic Studies
, Czech Republic
  • Major: Business Management

Business Logistics, Operations Management, Operations Research and ERP, Corporate Management Systems, International Management, Human Resource Management, Strategic Management, Corporate Social Responsibility

  • Document_Study_011.pdf

2010-09 – 2014-06

completed

Bachelor
Business Administration & Management
, Moldova

General and Economic Statistics, General Management, Modeling of economic processes, International economic relations, Operational Management, Business Planning Systems, Quality Management

  • Document_Study_021.pdf

Professional experience

Timeframe
Occupation / company
Tasks

2014-12 – 2016-05

Digital integrated copywriter, editor and blog writer
, Moldova

Used Google Analytics, Google AdWords, Google Search Console for
enhancing the number of visitors
Managed Social Media marketing campaigns • (Facebook, Twitter)
Developed and implemented SEO and PPC strategies for reaching the
target audience
Developed engaging online content, including a weekly web design blog
section
Worked with Wordpress Dashboard

2014-09 – 2015-07

CRM Administrator
, Moldova

Daily Operational Management by using CRM database
Managed a database of customer contacts
Kept record of customer information and requirements
Transferred, analyzed and reported data to senior management
Provided support and training for staff in data entry

Language ability

Language
Level
Exam / certificate
Romanian
Mother tongue

–

English
Fluent (C1)

–

Spanish
Conversational (B2)

–

Russian
Fluent (C1)

–

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Microsoft Office
Microsoft Dynamics
PRINCE2
Project Management
CRM
ERP
SPSS

  • Automobile

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