IT Project Manager


10-15 years experience




University education

Degree / faculty / university
Study areas



Bachelor of Engineering
Automotive Informatics & Electronic Engineering

, Italy

Professional experience

Occupation / company

2016-07Till now

Project and Service Manager

, Italy

Solution development for remote and onsite Service Desk and Desktop Management at ; management of a Mobile Device Management project at ; organizational consultancy activities for improvement of technical support of multifunction Printers through local Delivery Partners.


Service and Project Manager

, Italy

Management, coordination and support for development of new Information Systems to Regional Health Care System: Psychiatrics information System, Electronic (dematerialized) Prescription, “”. Gathering of new requirements from Regional Government Directors, project coordination of software development team and service operations at the regional ICT Public Firm, and later delivered at appropriate territory health structures (hospitals, private and public health companies / agencies). I also managed the related Services Lifecycles, contributing to their evolution and enrichment, in alignment with new regional laws.


Service Delivery Manager

, Italy

In charge for the delivery of non-standard services to Business customers: remote monitoring and administration, complex telemetry, Multivendor, Single Point of Contact (SPOC). Remit includes: presentation, definition, support to sales force and implementation of IT services requiring personal intervention and/or active coordination of in-house teams (Service Managers, Field Engineers, Specialists in international teams) and/or Delivery Partners / Subcontractors. Responsible for Italy for successfully reaching assigned corporate targets for telemetry services and promotion of the joint webportal for support. I also represented the Delivery unit for risk assessment support services linked to procurement subject to non standard terms of contracts.


Services Presales Consultant and Project Leader

, Italy

Technical presales activities for remote monitoring and management services, preparation or customization of documentation to fulfill the specific needs of Enterprise Customers. Also coordinated the activities of technical staff and local Partners for the delivery of proactive services and remote monitoring and management of infrastructures, providing guidelines for use of corporate tools and defining procedures and Underpinning Contracts with the support of the Partner Manager, requiring personal contact with the sales team for the definition of quotation costs. Provided technical training for Partners and Support Specialists on innovative products. Provision of specialist technical support for remote management tools.


Senior Support Engineer

, Italy

Onsite and telephone-based diagnostics support to Enterprise-level Business customers for issues relating to Networks, Security, Servers and Solaris, Linux and Windows Servers operating systems. Provided technical training for Partners and Support Specialists on innovative products.


System Administration

, Italy

Head IT Systems Engineer. Systems engineer in charge of the corporate datacenter, consisting of NT and Linux servers. Remit included the installation of solutions for Internet connectivity and interoperability with IBM systems at the customer’s premises. Handled relationships with international agencies for the registration of Internet domains and the assigning of IP addresses in addition to Internet connectivity firms (/, ).

Training and development

Degree / institute

Further training



ISO27001 Foundation

, Italy

Information security management systems

  • Document_Education_011.pdf

Further training


Prince2 Foundation

, Italy

PRINCE2 Project Management methodology and its background.
Certificate: P2R/

Further training



ITIL v2 Foundation

, Italy

ITIL Best Practice in IT Service Management

Language ability

Exam / certificate
Mother tongue

Conversational (B2)

Basic knowledge (A1)

Certificate of examination in level A1

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

ICT Service and Project Management
Demand Management
Software LifeCycle Management

  • Motorcycle
  • Automobile

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