IT Project Manager

• Project management of the implementation of ERP AFS (SaaS) modules DSD Office and DSD Mobile to automate retail sales. Mars Office Gtm (Snickers, Milkyway, M&M's) Implementation of ERP AFS modules DSD Office and DSD Mobile to automate retail sales. Mars Office Gtm (Snickers, Milkyway, M&M's)
• SLA management between services provideres and Mars Office Gtm, in accordance with the contract signed.

•• Staff management: Contact Center, Verification and Analysis of Records, Verification of Biometric Information, Quality Control and Digitalization of civil historical information.
• Definition and monitoring of KPI’s to manage the issue of Personal Identification Documents (DPI).
• Management of the SLA between service provider and the institution, in accordance with the contract signed.
• Processes optimization to expedite the issue of Personal Identification Documents (DPI) applications.
• Manage CAPX and OPEX budget to provide optimal services.
• Management of internal and external relations to provide a quality service for internal users and citizens.
• Management of the inter-institutional interoperation project through the Civil Registry and Biometric Information systems.
• Coordinate internally to provide information to the Public Ministry and the National Institute of Forensic Sciences.

• Management of the staff, as well as relationships with other internal service areas and external suppliers, to ensure quality service to different users.
• Management of SLA’s between services provideres and the institution, in accordance with the contracts signed.
• Coordinate the implementation and monitoring of ITIL process and functions, using OTRS::ITSM, to ensure to attend and to solve incidents and problems.
• Define and monitoring of KPI’s to optimize the services provided and resources.
• Adoption of COBIT standards to improve IT governance and control.
• Design of technological projects and solutions, both at the institutional level and management level, to ensure their strategic alignment and compliance with technological requirements.
• Management of life cycle of the technology platform projects aligned to the Strategic Information Technology Plan, the Annual Operational Plan and the Institution's Strategy, in order to ensure the execution, the generation of value and the achievement of the expected benefits.
• Coordinate the implementation and monitoring of NAGIOS to ensure availability of LAN, WAN, Switches, firewalls, servers, DBMS, and appliations.
• Manage CAPX and OPEX budget to ensure the execution of projects, maintenance and update of technological infrastructure and maintenance of software licenses.
• Periodically evaluate the installed capacity of the institution's technological platform to ensure its proper operation, growth, improvement and optimization.
• Manage the Disaster Recovery Plan and the continuity of services of the technology platform.
• Manage the procedures, risks and controls associated with the technological platform, telecommunications and end-user support to ensure compliance with the RENAP Law, policies, board agreements and current regulations.

• System implementation:
- MFP: OTRS::ITSM, Open source system based on ITIL to manage final users support.
- Presidential Human Rights Commission (COPREDEH): Zymbra, an open e-mail system.

• Financial evaluation of new projects.
• Management of income and expenditure budget.
• Analysis of financial information.
• Cash flow projection.
• Management and control of inventories, purchases, income, expenses, human resources.
• Definition, implementation and monitoring of strategies to optimize customer service.
• Coordination of support activities and services of providers.

Project management of:
• Implementation of:
- OTRS::ITSM, Open source system based on ITIL to manage support for final users.
- Business Process Management System (BPM).
- Software to manage communications devices.
- Software to manage inventory of computer equipment.
• Maintenance of existing applications.
• Technology upgrades of servers, data and video hosting, Oracle licensing, UPS and data center cabling, switches for equipment renewal and video surveillance equipment.
• Corrective maintenance of video surveillance cameras and wireless communication equipment.

• Administration of management staff, as well as relationships with other internal service areas and external suppliers to ensure quality service to different users.
• Management of SLA’s between services provideres and the institution, in accordance with the contracts signed.
• Coordinate the implementation and monitoring of ITIL process and functions, to ensure to attend and to solve incidents and problems.
• Define and monitoring of KPI’s to optimize the services provided and resources.
• Design of technological projects and solutions, both at the institutional level and management level, to ensure their strategic alignment and compliance with technological requirements.
• Coordination of the availability, operation and maintenance of all components of the technological platform to ensure the availability and delivery of technological services.
• Manage the CAPX and OPEX budget to ensure the execution of projects, maintenance and update of technological infrastructure and maintenance of software licenses.
• Evaluation of the installed capacity of technological platform to guarantee its proper operation, growth, improvement and optimization.
• To manage the continuity of services of the technological platform.
• Manage procedures, risks and controls associated with the technological platform, telecommunications and end-user support to ensure compliance with policies and regulations.

Activities carried out in the financial area:
• Elaboration of financial models for the evaluation of tunnel and hydroelectric construction projects: Income Statement, Balance Sheet, Cash Flow, payrolls and usage plans, construction materials, machinery and fuels and lubricants.
• Elaboration of controls for budget and execution of work.
Activities carried out in the technological area:
• Project management for implementation of ERP NeoData specialized in construction.
• Definition of the structure of the catalog of supplies, construction materials, personnel, machinery, fuels and lubricants.
• Coordination of the acquisition of servers and workstations.
• Coordination of installation of equipment and communications infrastructure for the project "Construction of Cuyamel Hydroelectric" located in San Pedro Sula, Honduras.
Activities carried out in the logistics area:
• Project management for the transfer of construction materials, piping, steel and machinery, from San Pedro Sula to the project "Construction of Cuyamel Hydroelectric". The road consists of 12 kms. of asphalt and 43 km. of dirt road, 55 kms. in total.

• Coordination, direction and control of company personnel.
• Authorization of purchases and payments, as well as control of cash flow.
• Direct participation in the definition of strategies to improve all areas of the company.
• Definition of administrative procedures, collections, billing and control of tasks.
• Definition of operational procedures to improve the response time in the installation of the proprietary applications and in the solution of problems.
• Negotiation of prices with customers.
• Conflict settlement with old clients.

• Planning, direction and control of local projects.
• Analysis and design for adaptations to the proprietary ERP.
• Coordination with the team in the areas of ERP development, implementation and support.
• Planning of preventive technical maintenance to the client portfolio.
• Coordination with the Customer Service Department for troubleshooting.
• Correction to programs of high level of difficulty.
• Tools used: Windows NT Server, SQL-Server, Genexus, Visual FoxPro.

• Management of the RS-6000 server and the Informix database.
• Coordination of data revenue from residential and telephone public opinion surveys.
• Development of applications to generate statistically information for surveys.
• Coordination of the production of final results of public opinion surveys.

• Consultancy in the acquisition of servers and workstations, as well as in the hiring of personnel.
• Support, maintenance and optimization of applications for the management of public opinion surveys.
• Development and implementation of application for the management of Human Resources.
• Application development using Excel / Visual Basic for Applications and Visual FoxPro for the automation of graphing of results of public opinion surveys.
• Support and maintenance of RS-6000 server with AIX operating system.

Administrative activities:
• Planning, direction and control of the activities of the company.
• Direction and control in the administration of the company activities.
• Funds management.

Operational Activities:
• Sale and integration of computer equipment.
• Consultancies for analysis and design of systems, direction of programmers / implementers.
• Advice to clients of the company for the acquisition of software and hardware.
• Development of applications in FoxPro Windows, Informix, Genexus.
• Modifications to applications in Cobol with Informix immersed.
• Implementation of Accounting modules, Budgets, Forms, Fixed Assets, Purchases, Inventories and Banks of ERP developed in Informix.

• Implementation of the automated system for customer service, administration and control of the portfolio of trusts of the corporation.
• Coordination, maintenance and support of the Systems of Trusts, Credit Portfolio, Supply of Office Supplies and Desk.
• Coordination of the migration of the Trust Management system developed in Informix to the banking system SFB.

• Participation in the analysis, design and development in Informix of the ERP of Public Information ISIUX-SIP, which has the modules of Budgets, Accounting, Fixed Assets, Purchase Orders, Inventories, Cash and Banks and Payroll.

• Maintenance of the system of automatic vehicle gauging and the system of single window of vehicles for the payment of taxes of automotive vehicles entering the country, as well as, provide technical support of the central server, workstations and equipment installed in the customs of the Republic, using Unix-SCO and Informix 4gl.
• Support technical problems that paralyze the attention to the public.
• Operational support for administrative staff.

• Development and implementation of the payroll system for the payment of cane cutters, day laborers, contractors, clerks and other personnel who work on cane farms, sugar factory and administrative offices.
• Development of the inventory system for the control of articles, materials and tools that are used in the different activities of the factory.

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