Business Development Manager

• Major: Physical Chemistry

Chemical Thermodynamics

• Major: Chemistry and Applied Chemistry

Chemistry and Applied Chemistry

Executive Director: Product and Business Development (2017 to June 2019)
Establish new businesses from concept/idea stage to finalisation of business case, building the digital products, devising go-to-market strategies/sales frameworks, and launching product to market. Manage the entire product development and innovation in K12 (Schools), Higher Education, and Adult Learning, including content and solutions. Establish and deliver digital classroom solutions, virtual classrooms, online programme management, online degree program development, online adult learning, learning management systems, and qualifications. Create a culture of Innovation and a delivery focused environment of rapid prototyping to build and launch new products.
• Played a key role as Board Member of Pearson SA., Trustee of the Company and on the Board of the Trust, and Executive Director and part of the Executive Management Committee.
• Direct and run the digital transformation of Pearson into teaching and learning Services Company through technology by delivering strategic projects and developing innovative learning solutions.
• Increased market share and generated new markets through the digital transformation of courseware, businesses assessment, and modification from selling ownership of content to digital services.

Ensured customer service and client interaction through convergence of claims/servicing environments and usage of physical and digital channels as well as innovative technologies. Supervised the operational efficiency, cost containment, customer service excellence, and supply chain optimisation to meet job protocols. Oversaw the claims (personal and commercial), administration, supply chain, relationship, and vendor management, complaints and compliance. Formulated operational strategy and connected with marketing and brand promise. Improved client experience across the entire journey map and value chain.
• Utilised Mobile applications, web technology, and social media toolkits to digitalise operational areas.
• Led operations of insurance and brokerage business by managing cross-functional teams.

Managed the set-up of International Personal Bank (IPB) in South Africa by devising marketing and business strategy as well as the obtained all regulatory approvals. Designed and executed marketing strategy through growth of customer markets and customer engagement. Hired and supervised the financial advisory team, portfolio managers, and investment advisors for timely completion of day-to-day tasks. Established the CITI wealth and investment management brand in African continent. Provided financial advices of International investment products to high and ultra-high net worth individuals by focusing on marketing and sales.

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Certificate of examination in level B1