Specialist - Marketing/Sales/Distribution

-Twice per week assist the main tutor with the lectures held
-Greets students and directs them to other offices or locations.
-Answers questions about the agency and provides forms when necessary.
-Prints out a list of activities that take place that day at the agency's offices and satellite locations.
-Open the mail and distributes it.
-Prepare the weakly program
-Aids in the preparation of bulk mailings.
-Prepares correspondence as needed.
-Other duties as assigned.

-Create business development model;
-Achieve the forecast gross profit and wage cost percentage levels;
-To develop and maintain Internal PR at the Hotel to achieve maximum profits from rooms, conference
and banqueting and food & beverage sales;
-Market and competitor SWOT analyse;
-Come up with suggestions to enhance the event's success;
-Co-ordinate all the internal and external function and event suppliers and maintain communication
with them;
-Ensure event is completed smoothly and step up to resolve any problems that might occur;
-Analyze the event's success and prepare reports;
-Controlling, overview the events coordinating by the sales representatives;
-Provide information to the Accounts department for invoices to be generated and sent to function
clients and payments followed up in accordance with established procedures;
-Be overall responsible for the success of all events and functions;
-Provide reports as required by the General Manager on events and functions;
-In relation to the marketing and promotions of bar, catering and functions identify strategic issues and
develop strategic objectives and strategies.

-Anticipate the customer needs whenever possible to enhance quality service and in turn enhance
customer satisfaction, guided by the commitment to excellence manuals;
-Provide a 'front-of-house' contact point for patrons during hospitality times;
-To identify and report hazards and maintenance requirements in the workplace and follow;
-To develop and maintain Internal PR at the Hotel to achieve maximum profits from rooms, conference
and banqueting and food & beverage sales;
-To focus on Local market and Local community and develop professional relationships with key
decision makers in order to enhance hotel sales;
-Conducting the conferences, receptions and events;
-PR activates;
-To arrange entertainment for clients within the hotel with the agreement of the Sales & Marketing
Manager and General Manager;
-Be responsible for producing appropriate external marketing media for the bar, catering and functions
and liaise with all external media;
-Co-ordinate all the internal and external function and event suppliers and maintain communication
with them;

-Effectively manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers' needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/team sales targets and call handling quotas
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers

Certificate of participation in level C1

Certificate of participation in level C2

Certificate of participation in level B1

Other certificate