Specialist - Operations Management

Fought a hard campaign winning over 1,400 votes and securing a seat as a Councillor. Selected to be on numerous committees: Planning, Local, Housing Economy and Business, Sutton Shareholdings Board (acting shareholder), Audit and Standards. Approving multi-million pound projects (Institute for Cancer Research, Sutton Decentralised Energy Network), analysing contracts and auditing operational processes.

Working on behalf of two of the largest importers of interactive touchscreens in the UK, leading cross functional teams to maintain and develop an exceptional level of support and service for both our educational and corporate customers across the UK, protecting and building the brands’ image. Through preparing and providing reports on failure rates, common faults, parts management and revising the ongoing training needs of the staff it enables the ongoing business development permitting the company to be detail oriented and to provide the strongest technical acumen. This has helped to engineer the shift towards the support package becoming the unique selling point for the hardware. Frequently reviewing the company’s operational processes; creating a leaner reverse logistics programme in line with the warranty terms to implementing various software programmes for field service management and helpdesk support. Continuing to develop personal technical understanding on the products, components and software and increase understanding of the experience through constant communication with the customers and end users. Completed the set-up of an additional service location in 2016 and soon to launch another service centre in Scotland this year, due to the increase of demand and service packages offered. Recruiting and training the personnel and management to build strong teams to champion the company culture and ethic. Monitoring and reviewing the monthly financial spend in departments and service centres.

Providing vital support services to the local MP and constituents; replying and referring emails, ranging from complaints to local issues, canvassing through phone calls and door to door surveying – helping research the local community but also to increase the support for the party and recruit the volunteer base. Managing the diary for the MP, arranging meetings and prioritising workload. Directed project with the focus of increasing the level and understanding of politics within local schools.

Temporary position, dealing with money, serving and stock control. Working with a variety of customers resulted in building relationships and establishing a friendlier, personalised service.

Managing customer enquiries, replenishing shelves to operating machinery and working closely with the store manager. Quickly became a dependable employee, receiving more responsibilities and championing the introductory process delivering training to new recruits.

Basics of bookkeeping and accounting

Understanding the fundamentals of Project Management

First Aid training in the workplace

Fire Warden and safety training in the workplace.

Business Studies
Government and Politics
English Language
World Development

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