IT Systems Administrator

• Managed call flow and responded to technical support needs of customer.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Identified process inefficiencies through gap analysis.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Coached and mentored new staff members, including conducting performance.
• Monitored system logs for all company computers and dev
• Managed windows server 2012 (WDS, DNS, ADS etc.).
• Installation, Configuration and Administration of DNS Server and DHCP Servers.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Managed company ADS.
• System monitoring.
• Security compliance checking and auditing.
• Diagnosed system hardware and software problems using advanced root-cause analysis.
• Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
• Reviewed logs for all networking devices for unresolved abnormalities and problems.
• Restored data, operating systems, files, documents and drivers.
• Set up and configured hardware and software on company equipment.
• Managing Data Backups and Restores.
• Installation, Configuration and Administration of Terminal Services and Remote Desktops.
• Installation, Configuration and Administration of IBM Notes mail.
• Administering and auditing Security of Systems and Network Resources
• Disaster Recovery and Business Continuity Processes
• UPS and Printer Management
• SCCM agent monitoring.
• Antivirus and data protection software status monitoring and log collection.
• OS migration.
• Knowledge in Linux OS deployment, Support and maintenance.
• Maintained windows domain.
• Reviewing change management request.
• Maintained and monitored the server room, the wireless network and other server infrastructure.
• Windows patch compliance monitoring.

Familiarization programme on thermal plant

Trained in manufacturing process for security system,Power electronics system etc..

Trained in manufacturing process of UPS,Inverts,Solar energy system ,Power quality management system ,battery chargers etc.

Certificate of examination in level B1

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