IT Project Manager

• Major: Electronics

• Create, implement, and monitor detailed projects to ensure standards and deadlines are met and working on Agile Methodology.
• Enhanced customer awareness of full product functionality and best practices, enhancing customer usage training, Configuration, Testing and Integration & testing (UAT) and launch support of software projects for our customers.
• Established and maintained relationships with Implementation, Service and Engineering team to collaborate on client and project goals, issues and resolutions. Plan, develop and deploy change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.

• Analyze data to identify strategies for improvement of service and productivity.
• Work with business leadership, in partnership with product, engineering and marketing, to prioritize initiatives.

• Managed a team of 25 Engineers in Gujarat location & Positioned to swiftly ascend the managerial ladder by improving personal and team customer service skills & to coordinate with distributor.
• Proven ability to resolve complex problems, quickly diagnosing and identifying issues and determining the proper resolutions.

• Developed strong customer & aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits as per project management processes.
• Decreased turnaround time of technical repairs through improvement of repair process, queue management, effective team scheduling and time management & Demonstrated expertise in product features, benefits, and uses for consumers.

• Analyse, plan, and develop procedures and other management and technical Duties and to Analyse ROI for Service Centre.
• Routinely prepared and evaluated CRM reports to identify problems and areas for improvement & Analysing and Circulating Reports (TAT, call closing, SLA).

• Responsible for helping franchisees achieve overall growth in terms of sales and store development & Worked on SAP (PM & MM Module).
• Managed risk, escalated issues as needed and communicated project status to Client Services and Technical Implementation teams including providing reports as requested.

Other certificate

Other certificate

Other certificate

Other certificate