Management Expert (College) - Hotel Management

Georgia

8 years experience

Birthday:

Nationality:
Georgian

14656454

University education

Timeframe
Degree / faculty / university
Study areas

2010-092012-06

completed

Master of Business Administration (MBA)
Hotel & Tourism Management

, Georgia

Professional experience

Timeframe
Occupation / company
Tasks

2019-01Till now

Sales Manager

, Georgia
References are available upon request

Participates in sales calls with members of sales team to acquire new business
Targeting key accounts potential for the company
Identify new markets and business opportunities and increase sales

2016-062018-12

Sales Coordinator

, Georgia
References are available upon request

Prepare proposals, agreements, room block/ catering contracts
Coordinate and respond to all requests of Hotel sites for prospective business
Attend network and promotional events to develop and maintain contact with existing and potential clients
Created and routed Banquet Event Orders to proper departments to ensure a great stay/meeting/ event / for Hotel guests
Make reservations, check arrivals, traces, rates, discounts and payments when Reservation employee is not in the shift

2015-022016-01

Commis de Rang – Food and Beverage Department

, Germany
References are available upon request

Assist the Chef de Rang and take responsibility for allocated areas in the service of F/B.
Maximize customer satisfaction through anticipating guest requests, responding to special requests positively.

2011-122014-12

Guest Service Agent

, Georgia
References are available upon request

Checking guests in and out; Preparing the bills; Making reservations; Dealing with complaints; Solving Problems; Fulfilling duties of Night Auditor

Training and development

Timeframe
Degree / institute
Content

Initial vocational education

2010-03-012012-03-01

completed

Hotel Operations - Receptionist/Reservation Agent Specialist

, Georgia

Language ability

Language
Level
Exam / certificate
German
Advanced (B1)

Certificate of participation in level B1

English
Fluent (C1)

Other certificate

Russian
Good negotiation skills (C2)

Other certificate

Georgian
Mother tongue

Other certificate

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Microsoft Office, Word, Excel, Power point, Outlook Express, Ms SQL (Basic)
Opera, Fidelio, Holidex, Starguest Response, Micros, Adnan System, Ving Card, Sphinx Dialock, Credit Card Machines.

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