Supply Chain Manager

• Major: Project Management

• Major: Logistics Management

• Major: Law

• Major: International Relations

Manage 4 Distribution Area Managers and 90+ staff members in 3 different departments in the biggest revenue generator operation of the company worldwide.

Responsibilities:
• Guarantee the delivery of high quality and timely processing of Goods-in orders, service an average of 900+ orders and dispatch 4000+ more per day.
• Administer a working floor of 22300 square meters with a stock valued in £5.6 million.
• Guarantee the execution of local and global Lean Six Sigma initiatives.
• Liaise with the Global Business Excellence team for a diversity of projects, from process standardization to the implementation of new warehouses.

Supporting the departments of Global Project Management, Lean Six Sigma and Distribution Excellence in process optimizations worldwide.

Responsibilities:
• Lean Six Sigma: training design, data analysis, KPI creation, dashboard creation.
• Participation on the re-design of warehouse layout for the European distribution operation.
• Lead a multinational project of Employee Engagement in 5S implementation projects.
• Lease between UK and German operations for future business unit transfer in 2019.

Achievements:
• Master thesis: proved the correlation between employee engagement and motivation, communication and leadership factors.
• Built a comprehensive dashboard for better understanding and comparison of global KPIs.

Looking after projects and managing national distribution for key clients in contract logistics department.

Responsibilities:
• Plan operational requirements.
• Plan staff availability.
• Maintain a high level of customer satisfaction.
• Weekly and monthly reporting to clients and management team.
• Develop and apply 5S principles.
• Lead continuous improvement and projects.
• Guarantee visibility and sustainability of process improvements.
• Use of 5S, Kaizen and Lean Six Sigma tools for improvements and PMP and Agile for project management.

Achievements:
• Delivery of a restructured reverse logistics process for one of the largest clients in the company.
• Contributed to securing contracts with large clients.
• Reduced stock take time from 5 weeks to 1 week.
• Re-created Standard Operational Procedure (SOP) for one of the largest clients serviced by the company.

Responsible for leading/managing a team of customer service and operations professionals in contract logistics department.

Responsibilities:
• Coach staff in business processes and lean methods.
• Forecast operational resources daily.
• Generate high complexity reports for clients and management team.
• Maintain a high level of customer satisfaction across 15 clients.
• Review and update SOPs and other relevant documentation.
• Constantly plan and execute operational and process improvements.
• Deliver high performance service: cross docking, last mile delivery, warehousing.
•Use of 5S, Kaizen and Lean Six Sigma tools for improvements and PMP and Agile for project management.

Achievements:
• Restructure team from client oriented to task oriented towards cross-functionality.
• Brought the department indicators to profitable margins for all clients.
• Reduced margin of error in order picking and on-time delivery hit.
• Delivery of an inventory relocation and accuracy level project for one of the leaders in mobile networking in New Zealand.

Support the team of contract logistics with the daily tasks and improve work processes reporting to the management team.

Responsibilities:
• Review work processes.
• Develop solutions for critical daily, weekly and monthly tasks.
• Data collection and analysis.
• Creation of KPI indicators.
• Use of Kaizen, 5S and Lean for improvements and PMP project management.

Achievements:
• Developed Opening Statement and Work Breakdown Structure for inventory relocation and accuracy level project.
• Created indicators facilitating the decision making for the management team.
• Successfully revamped processes and started bringing the numbers of the department up.
• Took the lead in inventory management tasks to enhance stock accuracy.

Looking after the distribution team (80+ vehicles) for a metropolitan area with a population of three million people.

Responsibilities:
• Guarantee accurate and timely deliveries.
• Face-to-face customer service/marketing.
• Work cooperatively with the sales team to improve and maintain client satisfaction.
• Work in conjunction with the warehouse team to guarantee a high level of fill rate.
• Enable and improve interface between delivery teams, clients and sales department.
• Improve existing KPI reports and develop new ones.
• Manage roster of four outsourced customer service agents.
• Use of 5S and Lean Six Sigma for improvements and PMP project management.

Achievements:
• Delivery of a project to reduce routing start time.
• Improvement of internal time re-check and accuracy in loaded trucks.
• Good feedback from the sales team.

Leading a team of outsourced staff in the supply chain of fertilizers, pesticides and controlled dangerous goods, from forecasting to the reverse logistics process.

Responsibilities:
• Interface with suppliers, procurement team, internal and external clients.
• Stock and inventory management.
• Reinforce and improve inbound and outbound processes.
• Coordination of 5S and Lean implementation and maintenance of existing actions.
• Development of KPI reports to support management and procurement teams.
• Coach new staff in the supply chain of fertilizers and dangerous goods.
• Department representative for corporate projects.
• Use of 5S, Kaizen and Lean Six Sigma tools for improvements and PMP for project management.

Achievements:
• Delivery of a project of automation and improvement of distribution with results of 1M/y in revenue.
• Designed a warehouse, budgeted and presented the project to the management team.
• Re-designed inbound process by creating an operational flow to eliminate waste cutting half the time of the vehicles inside the inventory area.
• Creation of seasonal safety stock and reorder point.
• Participation in a corporate project team to re-design general processes using Lean, 5S and Kaizen.
• Successfully coached staff on the new process of supply chain of fertilizers and dangerous goods.
• Awarded top performer in the department of inbound logistics in the two years in the company.

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Certificate of participation in level C2

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Certificate of examination in level A1