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Business Manager - TechnicalSaudi Arabia |
|
15-20 years experience |
Birthday:
Nationality:
Pakistani
40575376
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1998-01 – 2001-11
completed
2015-07 – Till now
Direct operational responsibility and functional management of expert Technology Streams in the Region.
Key responsibility areas,
• Long term strategic planning and process implementation for MEA Engineering Organization
• Annual Headcount planning based on demands and Project forecasts
• Data Analysis and reporting on statistics leading to organization re-structuring and resource balancing in accordance with business needs and forecasts
• Follow up and reporting on Resource Availability & Readiness for ongoing and upcoming projects
• Design and ownership of Reporting Tools, KPIs and Reporting structure
• Follow up and Reporting on Targeted Annual Fixed Production Costs, Monthly Utilization Statistics, and Competence Development KPIs
• Follow up with Global on reported MEA resource gaps and ensuring timely support availability
• Regular communication and coordination with MEA Business Units ensuring synchronization with set objectives.
• Monthly reviews with Sub Region Market Heads to review quality of service delivery.
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To register2010-12 – 2015-06
• Managing Technical Support for all Mobile Broadband projects within the Middle East Region
• Managing critical project deliveries for large scale Radio Access (2G/3G/LTE/IBS/Small Cells) projects
• Leadership and Direct Management of 107 specialist resources in the sub-region, with a focused execution to ensure timely completion of project delivery targets.
• Managing effective resource utilization to reduce project delivery costs.
• Planning and executing development programs to ensure high technical competence and highest quality standards across Nokia’s Mobile Broadband Portfolio
• Supporting pilots and trials for new technologies, SW/HW upgrades, expansions and delivery projects in the Middle East.
• Ensuring proper demand supply planning for Radio projects across the region.
• Working closely with Project and Customer interfaces to ensure execution in accordance with agreed plans.
2009-07 – 2010-12
Leading the overall Network Implementation for assigned Project. The project included large scale deployments of Radio 2G/3G/IBS & LTE Networks. Based in Riyadh my responsibilities included,
• Project Execution Management, forecasting, demand supply planning, service procurement, tracking, supervision and reporting.
• Direct customer interface for all project activities including deliveries, acceptances and invoicing.
• Planning and scheduling project activities to ensure completion according to schedule.
• Regular tracking of activities against detailed project plans and preparing status reports for communication to stakeholders.
• Managing Project resources and sub-contractors
• Preparing project documentation - Project Implementation Plans, Scope of Responsibility Documents, Risk Assessment Documents etc.
• Implementation of Quality Assurance procedures in the project to ensure compliance with safety and quality standards.
• Identifying, costing and processing any contract variations and updating project plans to include agreed changes.
• Tracking and resolving critical issues to minimize project risk factors.
2007-04 – 2009-07
• Managing technical support and trouble resolution for all cases escalated by the customer.
• Managing specialist technical teams handling customer support cases.
• Managing SW & HW Upgrades for new releases.
• Maintaining Key Performance Indicators (KPI’s) and ensuring SLA’s.
• Customer interface and expectation management.
• Leading pilots and trials for new technologies.
• Handling network emergencies and ensuring proactive measures to avoid future outages.
• Documenting all project reports and recording for future reference.
• Ensuring a high Care gross margin contributing significantly to overall project margins.
2004-10 – 2007-04
• Managing the entire Radio Access deployment for the project.
• Testing and Acceptance for new nodes.
• Preparing customer documentation and ensuring approval of invoices after acceptance.
• Direct customer interface for project planning, co-ordination and reporting.
• Co-ordination with logistics to ensure timely ordering and availability of required HW and SW releases.
• Sub-contractor management.
• Monitoring project for accuracy and ensuring completion on time.
• Regular reporting on project progress.
• Motivating Project teams to own and complete the tasks assigned.
• Achieving results through leadership and effective utilization of resources.
2001-11 – 2004-10
• Large Scale turnkey project end to end deployments including Radio, Core, OSS & Transmission.
• Planning and Management of the overall Radio Rollout and expansions for the Project
• Managing Software and Hardware upgrades by effectively developing and utilizing the assigned teams
• Customer Acceptances
Other certificate
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A highly dynamic, innovative and fast paced professional with over 16 years of experience in the IT and Telecom Industry. Exceptional knowledge of Telecommunication networks across the Middle Eastern Region. Specialized in Cellular Network Technologies (GSM/WCDMA/IBS/WiMax/LTE) with a superb track record of managing complex large-scale projects and cross-functional teams in multi-cultural environments.
Vast experience in delivering high-value projects in matrix organizations and across different geographies. Strong focus on ensuring that projects are delivered to the highest quality within the allocated budget and agreed deadlines. Proven ability to lead teams and work effectively in a group with a deep knowledge of interpersonal employee relations. Capable of creating effective, informed and highly motivated teams focused on delivery.
Ability to manage stakeholder expectations and willingness to take full responsibility for the delivery of project objectives. Ability to prepare accurate project plans and effectively track delivery execution. Excellent Data Analysis and reporting skills. Ability to communicate effectively at all levels. Ability to coordinate, facilitate and direct simultaneous activities.
Worked with globally leading Cellular vendors including Nokia Networks /NSN and Nortel Networks. Managed several roles from Project Management and Deployment to Technical Support, Care and Resource Management. As part of the MEA Services Leadership Team, currently working as RSO Resource Operations Manager for MEA, leading large cross-functional teams of Specialist resources ranging from Project and Technical Managers to expert engineers supporting all projects in the Region.
SPECIALITIES:
• Resource Leadership & Team Management
• Customer Services & Change Management
• Organization Re-structuring & Development
• Project (Business & Delivery) Management
• Radio Network Engineering & Solutions
