Supervisor - Maintenance and Customer Service

India

10-15 years experience

Birthday:

Nationality:
Indian

13739417

University education

Timeframe
Degree / faculty / university
Study areas

2003-062004-05

completed

Bachelor of Computer Science
Computer Science

, India

Professional experience

Timeframe
Occupation / company
Tasks

2012-12Till now

Team Lead

, India
References are available upon request

Direct interaction with vessel operator and port agents through email and telecom.
Implementation and successful profiling of new principals on board by setting up on application to ensure that process requirements are fully met for handed over to the respective Team Lead for running smoothly.
Training for new Ship Operators/Accounting Users explaining system usage and features.
Maintenance of records for changes to database as per audit requirements.

2012-062012-12

Export Logistics Operations

, India
References are available upon request

Preparation of Pre and Post Export Documents
Follow up with company for Cargo Schedule
Preparation of Checklist of bill and Bill of Entry.

2010-062011-09

Customer Support Service

, United Arab Emirates

Coordinating with the operator and agent with regard to overall process of port disbursement account.
To assist Principal (vessel operator) in the overall process of agency appointment to final DA processing and payment
Resolving queries with agents.
Regular follow-up with the agent.

2007-112010-06

Senior Processing Officer

, India

To Provide swift and defect free bills to customers.
Check bills of lading for accuracy and maintaining high level of data quality.
Prompt and effective response to correspondence with origin offices/countries.
Prioritize communication basis business focus in MCS, GSC Service desk.

Training and development

Timeframe
Degree / institute
Content

Primary / secondary school education

2008-03-272008-03-30

Maersk Sealand European Computer Driving License Certification

, India

Completed Training for Inbuilt application

Language ability

Language
Level
Exam / certificate
English
Good negotiation skills (C2)

Hindi
Good negotiation skills (C2)

Malayalam
Mother tongue

Marathi
Good negotiation skills (C2)

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Advanced Certificate in Foreign Trade.

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