Project Manager

• Major: International Strategy & Sustainability

Lead generation project for the client company . is a software and design company that helps its customers to succeed in software production. The company has been pioneering in DevOps for over a decade, allowing software-driven organisations to decrease failure in software development by 50% and lower costs by 18% (average track record).

Major tasks:

- Supporting the sales process through lead generation in Sweden and Denmark;
- Exploring new markets in Europe through research and pilot lead generation;
- Working with the CRM system: editing customer profiles, adding new accounts, updating the existing entries;
- Working with the related tools, such as Sales Navigator.

The current major deliverable corresponds to over a thousand of high-quality leads in several European markets.

After identifying the market potential within the beauty box industry, I've decided to take on this opportunity and set up an online store, therefore operating through e-commerce. The major motivation behind the idea of entrepreneurship wasn't necessarily the product itself (it was only a potentially successful business opportunity), but rather the process of going from ideation to running a business on a daily basis from multiple angles. Therefore, I held responsibilities in:

- Overall management and decision-making, setting up the right vector and managing business development together with the team;
- Accounting - I took care of all financial reporting issues, payments, taxes and legal compliance;
- Customer service, keeping communication with the customers, handling complaints and improving customer service based on feedback;
- Supporting IT colleagues with the website development, including interface, design, navigation, etc.;
- HR when there's a need to hire new employees starting from the job posting to a final candidate selection;
- Stakeholder management, mainly suppliers. I was part of supplier selection, communication and contract negotiation.

As a result, I've gained extensive expertise in multiple areas mentioned above with deep understanding of business operations. Having learnt from my own ups and downs, team's success and mistakes, I was ready to move forward and carry that knowledge in anything I put my hands on.

Support in development of the online tourist platform. My responsibilities included content development, platform testing, social media support and development of marketing promos, such as banners and videos.

Performing major administrative tasks, such as customer service support, preparation and presentation of reports, assistance in any organizational tasks and being a helping hand for managers.

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