Call Center Agent


2 years experience




University education

Degree / faculty / university
Study areas


Finance, Accounting, & Controlling

, Nicaragua

Professional experience

Occupation / company

2017-01Till now

Tech Support Advocate

, Nicaragua
References are available upon request

We provide 24/7/365 email support to customers by providing technical and network problem resolution while guiding users through step-by-step solutions. Solutions include, interact with customers to process information in response to inquiries, concerns, about products and services.


Customer Service Representative

, Nicaragua

Managing large amounts of incoming calls and customer inquiries by identifying and assessing customer´s needs to achieve satisfaction on the money transfer.


English Language Instructor

, Nicaragua

As a teacher, I used a range of curse books and materials, plus a variety of audio-visual aids. A strong emphasis is placed on dialogue and role-playing, but more formal exercises, Language games, and literature are also used.

Training and development

Degree / institute

Initial vocational education


Cost Accounting.

, Nicaragua

Coordinate physical inventory counts and cycle counts
Investigate cycle counting variances and resolve issues
Update standard costs in the bill of materials
Review standard and actual costs for inaccuracies
Validate the cost of goods sold as part of the month-end close
Accumulate and apply overhead costs as required by generally accepted accounting principles
Work with the materials review board to locate and dispose of obsolete inventory

Initial vocational education


Microsoft package.

, Nicaragua

Microsoft office Word: Helps to produce professional looking documents by providing a complete set of tools to create documents and format them through a new user interface.

Microsoft office Excel: Excel is a program designed by the Microsoft , intended for the creation, modification and management of spreadsheets.

Microsoft Office Power Point: It is the office tool that helps in the presentations, presentations or exhibitions of any topic for professionals and students, through the design of slides.

Language ability

Exam / certificate
Fluent (C1)

Certificate of examination in level C1

Mother tongue

Certificate of examination in level C1

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

First it of all, I would like to highlight all the reasons why I do want to move on to Germany, since I have all the expertise and intention to make a difference in life.

1), The Thriving Economy of Germany:
As opposed to any other places in Europe, Germany has a thriving economy, with a number of top companies that are always looking out for qualified, bright as well as disciplined individuals to be a part of their group.

2). Great place for research and development:
Germans have it in their blood to work hard and strive for perfection at all costs. I am interested in the field of technological research and development then this is the place that I want to be.

3. Low unemployment rate:
There are plenty of employment opportunities that are open. Irrespective of whether your interest lies in the field of business, finance, fashion or even academics. The low employment rate of Germany is a testimony to this fact.

“My proudest accomplishment was a new content marketing strategy that I created for our sales and marketing department this year. This was a three-month project and it was the first project I led from start to finish. I enjoy leading and want to do more of this in my career, which is why this project meant a lot to me.

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