Qualified Commercial Assistant - Foreign Languages

• Major: Associate Degree LLCE or LEA Diploma in German

Diploma as highest Degree LLCE or LEA in German bysuch College
The Advanced Course (O) Description:
broadens and refines the student’s knowledge of the German language and his/her communicative abilities. This course includes selected readings about politics, culture, business and everyday life, as well as literary texts. Radio broadcasts and current films may also be included in this course.
Course goal: European Scale of Reference B2 - C1

With very good notes I got then the level C1 (CEFRL), this is equivalent with: TOEIC L&R 945-990/ S&W 2, ALTE.4, 75-89 (BULATS), Göthe Zertificat C1, PWD, CLES 3, DCL.5, CAE/ BEC Higher (Cambridge ESOL)….Master Associate Degree LLCE or LEA in German. See C1 equivalence line, pg.1 & 2 in "Corrélation CECRL et tests de langues/ Université de Nante" PDF.

• Major: Associate Degree LLCE or LEA Certificate in German

„Zeugnis Zentrale Mittelstufenprüfung (ZMP)“ von GOETHE-INSTITUTE is equivalent nowday with Goethe-Zertifikat C1 is an examination for adults.
It certifies that candidates have acquired advanced language skills and corresponds to the fifth level (C1) on the six-level scale of competence laid down in the Common European Framework of Reference for Languages (CEFR).
This is equivalent with: TOEIC L&R 945-990/ S&W 2, ALTE.4, 75-89 (BULATS), Göthe Zertificat C1, PWD, CLES 3, DCL.5, CAE/ BEC Higher (Cambridge ESOL)….Master Associate Degree LLCE or LEA in German. See C1 equivalence line, pg.1 & 2 in "Corrélation CECRL et tests de langues/ Université de Nante" PDF.

• French/ German speaking Tour Guide (since 1998 / GVCT 2541)
• North-African/ French/ German speaking Translator and Accompanist (since 1992 / Germany)
• Moroccan-German Product and partner research Consulting (since 2001)
• Event Management (since 1995)

Here would you find a few references as attachments.

• Provides first Level Technical Support on Dell supplied products and/or peripherals
• Identifies and resolves issues affecting customer client systems
• Monitors and tracks issues to ensure accurate resolution.
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions

- Ensure formal procedures are followed to provide technical support and provide a single point of contact and ownership for problems and service requests from internal and external customers;
- Provide initial assessment of all Incidents, make first attempt at incident resolution and/or refer to 2nd line support, based on agreed service levels;
- Monitor and escalate all Incidents according to agreed service levels, maintaining complete, accurate and updated Incident tickets;
- Ensure that 3rd party technology providers are managed effectively in relation to incidents raised;
- Offer solutions to Users that encounter issues that are often non-standard

. Assisting and coordinating with sales, marketing and technical team
. Sales & Technical Customer Support in Back Office (German)

After several experiences as a German-speaking Customer Service, Care & Support in small call centres only in low season since 2004, I continue further participating in the launch of important German-speaking projects in Casablanca, this is the first big German launching offshoring project.
- Sales & Technical Customer Support
- Assisting Customer coordinating with sales and technical team
- Offer solutions to Users that encounter some times non-standard issues

French/ German speaking Tour Guide & Translator
Only to discover the country, it was wonderful counthry, but expensive life cost and bad immigration system

Stays abroad: Switzerland, Belgium, Germany (four years) and United Arab Emirates

Reception, post, archive, telephone exchange, data maintenance (Act / Excel), sectoral searches (via software / internet), invoicing and cash register, newsletters, foreign language correspondence and processing, Marketing investigation, customer service and consulting, German trade fair information, press contact, press conferences & other events Management... (see certificate)

Four years linguistic and intercultural integrated stay completed with C1 level Certificate, College diploma and others professionals Trainings!

Stays abroad: Switzerland, Belgium, Germany (four years) and United Arab Emirates

Over two years as Arabic/ French/ German speaking social honorary Translator by Lawyers, Hospitals, marriage and social Offices, criminal and foreigner's Police force.

Bilingual (Arabic-French) Terminal in applied sciences

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Certificate of participation in level C1

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