Leiter/in - Kundendienst (kaufmännisch)

Italien

1 Jahr Erfahrung

Geburtsdatum:

Staatsangehörigkeit:
italienisch

54018081

Hochschulstudium

Zeitraum
Abschluss / Fachbereich / Hochschule
Schwerpunkte

09/201305/2016

Master's Degree
Fremdsprachendidaktik

, Italien

Topics in Literary Theory & Criticism,Hispanic Linguistics, Spanish Literature, Italian Literature.
Spanish Translation and Interpretation.

09/200802/2013

Bachelor's Degree
Fremdsprachendidaktik

, Italien

Spanish language and literature, Swedish language and literature, English language, Italian literature, History and Geography.

Berufserfahrung

Zeitraum
Tätigkeit / Unternehmen
Aufgaben

09/201607/2017

Customer Care Spacialist

, Italien

Take orders, respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns.

07/201608/2016

Tour leader

, Italien

Ensure the tour is well organised and run to a timetable that allows all the sights on the itinerary to be visited.
Providing clients with a detailed programme for the day every morning and/or evening.
To deal with emergency situations that arise such as ill health, accidents and loss of property.
Deal with a wide variety of people and situations diplomatically and professionally as the tour leader.
Tour: Poland, Germany, Armenia, Czech Republic.

09/201502/2016

Italian/Spanish teacher

, Spanien

Teach Spanish and Italian language.
Taught a diverse array of classes to students of various ages and learning backgrounds.
Implemented a variety of teaching tools to accommodate all learning styles
Plan and organize hands-on activities that encourage active student participation, involvement, and team work.

Sprachkenntnisse

Sprache
Level
Prüfung / Zertifikat
Italienisch
Muttersprache

Spanisch
Fließend (C1)

Anderes Zertifikat

Englisch
Konversationssicher (B2)

Prüfungs-Zertifikat auf Niveau B2

Schwedisch
Grundkenntnisse (A1)

Anderes Zertifikat

Weitere Fähigkeiten

Kompetenzen
Führerscheine
Interessen, Hobbys, Persönliches

Customer assistance, negotiations, shipments, import organisation, customer orders, newsletters and web site management, trade shows, offer redaction, problem solving, translations, sale action planning.

  • PKW

So geht's