1. By adopting critical listening skills, expert judgment and analysis to decide on the optimal approach with each customer, I used the available skip tracing technology to get the profile information of the customers who owed our clients’ money.
2. Advised customers as to their contractual obligation to our client. This required arranging for customers to make payment in full or establish the most appropriate arrangement to resolve outstanding accounts. This led me to develop and maintain a positive relationship with our customers and clients.
3. By working closely with our clients, I had knowledge of their specific requirements, thus enabling me to tailor approach according to their expectations.
4. I possess an understanding of commercial and legal processes that enabled me to make recommendations for further action if and when required.
5. As a high achiever, I was able to collect revenue in a timely and cost effective way.