Bürokaufmann/-frau

Indien

4 Jahre Erfahrung

Geburtsdatum:

Staatsangehörigkeit:
indisch

37197433

Hochschulstudium

Zeitraum
Abschluss / Fachbereich / Hochschule
Schwerpunkte

01/201112/2012

Bachelor of Computer Science
Informatik

, Indien

Berufserfahrung

Zeitraum
Tätigkeit / Unternehmen
Aufgaben

01/201612/2018

Inventory Controller

, Vereinigte Arabische Emirate

• Updated the database with changes in carrier status.
• Handled high volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems.
• Maintained accurate stock records and schedules.
• Divided cargo received by account Number and intended location.
• Stacked and piled lumber, boards and pallets.
• Received all imported goods and checked product condition and count.
• Coordinated quarterly business reviews alongside senior management.
• Translated business needs and priorities into actionable logistics strategies.
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Presented carrier-performance metrics and monthly costs reports to executive team.
• Assigned shipments to carriers in the centralized database.
• Loaded and unloaded pieces into boxes for shipment.
• Stacked and stored pallets at the end of the shift to keep back-store clean and organized.
• Unloaded cargo from truck with hand trucks and pallet jacks.
• Stocked, staged and transported goods.
• Coached other employees and assisted with quarterly performance reviews.
• Gathered, logged and monitored all shipping data.
• Maximized sales by shipping on time and accurately.
• Supervised material flow, storage and global order fulfillment.

10/201412/2015

Customer Service Associate

, Vereinigte Arabische Emirate

• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Responded resourcefully to customer requests and concerns.
• Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
• Reduced downtime and resolved issues in customer sales and support.
• Utilized exceptional communication to connect with customers, assess needs and present solutions.
• Created an inviting environment for customers by maintaining store organization and cleanliness.
• Managed customer relations and customer service through daily communication and interaction.
• Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
• Informed customers about special promotions and provided detailed information for various products.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
• Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders
and pricing needs.

01/201112/2012

Team Leader

, Indien

• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Implemented new working processes which delivered continued improvements.
• Trained team on all aspects of operating procedures and company services.
• Assessed workloads to meet seasonal fluctuation needs.
• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
• Coordinated efforts of customer support staff.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined the proper course of action for claims processing.
• Mentored new sales associates to contribute to the store's positive culture.

Sprachkenntnisse

Sprache
Level
Prüfung / Zertifikat
Englisch
Fließend (C1)

Hindi
Muttersprache

Urdu
Muttersprache

Tamilisch
Konversationssicher (B2)

Kannada
Konversationssicher (B2)

Weitere Fähigkeiten

Kompetenzen
Führerscheine
Interessen, Hobbys, Persönliches

• Superior negotiation skills
• Warehouse management systems
• Expense allocation
• Quality inspection
• Flexible schedule
• Forecasting
• Excellent time management
• Warehouse and manufacturing operations
• Physically fit and agile
• Proactive
• Trip planning
• Scheduling
• Team leader
• Fast learner
• Innovative
• Shipping and receiving
• Data entry expert
• Quality management systems knowledge
• Organized
• Proficient in MS Office
• Microsoft Office
• Troubleshooting
• Expense control
• Inventory management
• Deadline-driven
• Supply chain and resource management
• Material inventory skill
• Quality assurance
• SAP ERP
• Excellent sense of direction
• Natural mentor
• Skilled multi-tasker
• Team development

  • Kraftrad
  • PKW

So geht's