IT-Administrator/in

• Administered and provided operational support and incident management for NetApp infrastructure.
• Primary on-call support for NetApp
• Provided RCA preparation and meeting SLA for submission.
• Scheduled and provided after-hours or weekend support when necessary to perform high-risk or
planned downtime of data center systems for upgrades, maintenances, or DREs.
• Participated in replications, planning, changes, tests as scheduled
• Interacted with internal customers to provide solutions and resolve problems in a timely and proactive
manner.
• Implemented process for the efficient and effective operational management of the environment—change
management, monitoring, alerting, incident handling, customer request handling, etc.
• Developed documents and procedures for system utilities, performance tuning, and configuration of
environments.

• Manages NetApp NAS infrastructure.
• Deals with delivery and production issues.
• Currently providing L1 & L2 level assistance to customers.
• Manage and support NetApp filer Clusters Comprehensive skills are required such as providing
in depth support and performance management for CIFS NFS mounts on a NetApp Filer in a multi-
protocol environment.
• Knowledge of NFS CIFS ISCSI and FC Understand procedures to ensure consistent storage
provisioning uptime regulatory compliance and data protection.
• Provide technical subject matter expertise wherever required.

• Currently part of NetApp’s worldwide support team and responsible for providing L1 level assistance to
customers and onsite engineers for a wide range of NetApp products and solutions.
• Analyze and root-cause complex issues and high management visibility Escalations escalation from
customers, field and Sales team for the NetApp FAS customer in APAC region.
• Working with Implementation team for Cluster setup issues & ONTAP Upgrades.
• Delivering trainings on Core ONTAP and mentoring team and Junior engineers
• Report product defects and collaborate with other engineering groups.
• Acquiring in-depth knowledge on Data ONTAP Cluster-Mode and 7-Mode.
• Thorough knowledge of the various implementations of RAID as well as in-depth RAID problem
determination, troubleshooting, and recovery procedures.
• Specialized in ONTAP Software troubleshooting: 7Mode & Cluster Mode systems. This includes all the
ONTAP features:
Example: Autosupport, Quotas and Spaces, Dedupe, Compression, ZAPI, SNMP, Ontap Networking,
Cluster peering for Snapmirror, LUN issues, Cluster Database and failover issues.
• Handles issues related to WAFL Filesystem (Netapp File System), Raid Error Propagation.
• Knowledge of NAS related technologies.
• Knowledge of Storage Management Software. E.g. OnCommand Unified Manager, System Manager.

• Responsible for providing voice support to USA and UK based processes.
• Responsible for Desktop and Network Support
• Providing basic Networking troubleshooting using the concepts of basic TCP/IP, Solaris network
commands, and / or Linux network commands and tools used to troubleshoot network-related problems

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