Leiter/in - Kundendienst (kaufmännisch)

Over all responsible for the logistic requirements, requests and inquiries of all the customers / clients
▪ Maintains and develops relationships with the clients through obtaining the highest quality of service
▪ Works directly hands-on with Oracle / ERP system to obtain reports and manage transactions
▪ Prepares documentations and facilitates the processing of the documents to customs office
▪ Communicates with Product Management Team for the replenishment of stocks (forecasting
▪ Communicates with Account Managers on stock availability for the different business units
▪ Ensures timely deliveries of the items according to the plans set by customers/clients
▪ Communicates directly with Operations and other internal organizations
▪ Monitors stocks reports, out of stock orders, separate allocations for each channel
▪ Tracks shipment status on daily basis, update reports, and share with concerned teams accordingly
▪ Takes care of the full procedure of the cycle count and logistics analysis
▪ Generates invoices for the monthly fulfilled orders along with special deliveries arranged
▪ Generates complete reports and directly presents them to clients during weekly/monthly meetings

Greeting and check-in airline passengers
▪ Reservation (ALTEA)
▪ Connecting DT’s
▪ Clearing departure and arrival crew
▪ Assisting passengers with absent baggage, Departure & Arrival clearance for the flight
▪ Documenting all international departures
▪ Assisting unaccompanied minors and Meet and assist for VIP passengers
▪ Assisting passengers on arriving domestic and international flights
▪ Rescheduling passengers with flight interruptions
▪ Producing all required business documents
▪ Boarding flight
▪ Specialized in selling upgrade and Specialized in AOG operations
▪ Handling cargo flights, Clearing cargo flights documents
▪ Ramp T/L, Ramp coordinator
▪ DGR qualified

Anderes Zertifikat

Anderes Zertifikat

Anderes Zertifikat

Anderes Zertifikat

Anderes Zertifikat