Empfangsmitarbeiter/in (Hotel)

Selling insurances. Actively looking for new leads.

Getting new leads. Marketing ads in Facebook and Instagram. Sales. I’m charge of a team of 6 people.

Customer care by phone, preparing reports, financial advisory.

Manage the building operations and maintenance to ensure members have a first class experience.
- Update and implement operational processes and procedures.
- Optimize the service level at my location for meeting rooms, common areas and reception services.
- Monitor the meeting room agenda and act as a host for our Business club and events.
- Deliver a range of community initiatives designed to develop connections between members, including an exciting calendar of business and social events, email and print communications.
- Conduct tours in my location.
- Manage member check-ins and departures.
- Handle all daily incoming and outgoing mail for members.
- Manage keys and badges for members.
- Responsible for opening the center in the morning and closing the center at the end of the day.

Liaison person for hotels to contact when they have questions and the Account Managers are unavailable;
– Providing support to hotels/properties in creating deals, offers and pricing strategy;
– Providing support to hotels or Booking.com BV in building the webpage for hotels and/or maintaining hotel information on the Booking.com website;
– Verify that the website has accurate information on hotels and pictures of newly registered hotels;
– Delivering training to new hotels on how to use Booking.com’s extranet and rates & availability system;
– Advise hotels regarding their webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
– Providing hotels with information and advice by mail and email, including follow-ups;
– Looking after IT/administrative related tasks;
– In consultation with the Account Managers, provide information support to Booking.com for new hotels;
– Liaise with hotels to ensure information is up to date;
– Check statistics and reports.

As Front Desk Clerk I am in charge of the reception of passengers and to be worried about them during all their stay, being a host. In addition, to make reservations of the different services requested by them and new reservations using the Suite software. I'm also in charge of supervising the work of the buttons/junior, the reception of supplies and night auditing.

As a Cabin Crewman I had several functions: Receiving passengers, being in charge of the operation of the tourist cabin, filling in reports, quick solution to problems, proactivity, adaptation to different situations.
Also, as crew members, we are the final face of the company, representing
it every minute of the flight. We must therefore be empathetic, sympathetic, flexible, maintain appropriate language, resolve problems, amongst other things.

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