Reiseverkehrskaufmann/-frau - Touristik

Have undergone learning of Airlines fares ticketing using Airlines GDS system called Galileo, Amadeus, Sabre, Depth knowledge of Airlines fares routine fare calculation etc etc

Ensure client satisfaction by personally visiting the partnering hotels and tourist sites
Analyze the feedback received from the client or employee
Attending to client complaints and queries related to travel plans
Visit various travel vendors for signing agreements for corporate travel plans and Airlines for good deals
Represent the company in fairs and meets of tour operators and travel agent
Assist group members in settling payments and buying tickets for various intermediary events
Maintain a record of all additional and predetermined expenses
Providing all relevant information to group members relating to group movement and other activities in the itinerary
Representing the company in various fairs and tour operators meets agenda and topics to discuss
Coordinate with travel supplier and negotiating the fares on travel airlines with ADHOC deal
Discuss with the client and estimate their requirements for proposing suitable travel solutions for mobilization of new employees
Coordinate with the concerned trave

Professionalism in telephone skills.
Ability to work independently, exercising discretion and judgment.
Ability to manage multiple tasks and changing priorities.
Capability of maintaining a favorable company image when interfacing with outside sources.
Ability to maintain work volume and quality consistent with peers.
Proven pursuit of learning and self-development.
Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company.

Responsible for developing travel plans for our company and client as per the policy and travel budget requirements with department wise
Working on Travel Agency vendor platform, dealing closely with Airlines Revenue Management system on behalf of Travel Agency, Checking all the fares concern to sector wise/Airlines deal wise following standard procedure of issuing the ticket with approval matrix.
Responsible to guide the groups throughout the travel plan itinerary
Assist the customers with visa requirements and ticket bookings for international travel destinations
Maintain a database of the customers inquiring or using company provided services

Arranging flights, insurance and accommodation for clients.
Handle all complaints that relate to routine operational issues, difficult refund situations and difficult customers. Ensure that complaints/feedback is objectively investigated, analyzed and responded to, thereby securing the goodwill and retention of the customer and maintaining the image. Liaise with all clients (internal and external) to audit service levels, and propose operational chance where necessary to optimize client satisfaction.
Collecting and processing payments
Advising clients on travel arrangements, e.g. visas and passports

Accurate ticketing in order to ensure that associate is positioned in time and associate does not suffer any financial implications regardless to Travel plan approval etc.
Deals with ticketing requests as well as reissues by associate/managers members at short timescales
Understand the need of the associate provide accurate and updated information and ensure maximum conversion and ensure maximum satisfaction
Attending the calls from associates those who are located internationally on projects checking their pay role and communicating

Understand the need of the guest provide accurate and updated information an ensure maximum conversion and ensure maximum guest satisfaction
Create and update bookings accurately and completely and ensure that they are closed with NIL balance with clear communication.
Feed in all enquiries received with complete details of guest
Maintain self-discipline and cleanliness at work station

Solid understanding of the (focus on medium sized business) and associated market issues and needs
Sufficient understanding of how products and technology fit together to create a compelling business proposition
Ability to conduct entire sales cycle with pre-sales assistance as necessary
Demonstrable experience selling Airlines solutions to executive management

Have undergone the learning of making the booking and issuing ticket using GDS system

Have learn to make the airlines booking on software and issuing the tickets

–

–

–