Dokumentensachbearbeiter/in (Bank)

Telephone Customer Service Agent for customers

• Customer support in upgrading to the new web site of MPS;
• Customer support on digital banking functions and issues;
• Telephone banking activities including: execution of customer orders transfers, securities trading and funds and payments).

• Demand analysis of mortgage renegotiations;
• Management of post-mortgage approval activities and management of secured assets for mortgage administration;
• Administrative activity for transfering client loans to their bank of choice.

• Acquisition and customer management;
• Financial planning according to customers' needs and objectives;
• Building efficient portfolios through financial, pension and insurance instruments.

• Active and Passive Invoicing, IVA Periodic Payments, First Note;
• Management of accounting for companies under simplified and ordinary accounting, drafting of declaration models;
• Executions at Financial Offices.

• Administrative activity for portfolio migration through open accounts, transfer of securities dossiers;
• Successful completion of technical and commercial training courses;
• Assistance to private bankers in carrying out their daily responsabilities.

Main subjects:
material overview, supplier overview, purchasing info record, procure to pay process, purchase requisition, request for quotation (RFQ), open contract, purchase order, contract release order, goods receipt (MIGO), subcontracting purchase order, inventory management, financial transactions, overview bookkeeping accounts, annual report, chart of accounts, asset and liability cycle, cash receipts and payments, suppliers and customers invoice, sale report, credit notes, accounts receivable and accounts payable, creation of Business Blue Print "As-Is" and "To-Be". organizational structure, compare programs in production/test system with development system.

Forms:
banking attendant, banking products and services, credit area, financial markets, marketing and communication.

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Prüfungs-Zertifikat auf Niveau B1

Teilnahme-Zertifikat auf Niveau C1