Ingenieur/in - Informations-, Kommunikationstechnik

Information & Communication Technologies - documents available upon request.

Telecommunications - documents available upon request.

Tasks:
• Consulted for procurement of ICT equipment and telecommunications services

Results:
• Proficiently completed assessment of 50+ tender documents for compliance of technical specifications
• Competently drafted a compliant technical specification for 30+ new telecommunications equipment and services.

Tasks in Customer Technical Services:
• Team leader of onsite ICT technical teams, ensuring fulfillment of SLA for most valuable segment of business customers (Magenta+ broadband and Data business) in region Skopje.
• Improved work flow processes for PR, FR for various services of residential/business customers in OSS WFM and BSS CRM systems.
• Implemented measures of 6Sigma projects for optimization of processes for PR, FR
• Project local responsible in OnE DT project for Technical Services Transformation - Collecting of Best practices for second and third level of technician support.
• Prepared improvement analyses and reports for daily PR,FR activities

Results:
• Improved services comprised through 100+ top business customer seamlessly migrated to optic from copper.
• High customer satisfaction by improvement of fault clearing time for business customers in Skopje from 78.3 to 43.9 hours, repeated fault rate from 16.5 to 14 %
• Professionally completed training for new OSS WFM platform for 100+ technicians

• Project element manager for ADSL CO equipment ( Alcatel, Ericsson DSL components) in project “”
• Tested technical solutions for new services which are using ADSL,GPON technology (VoIP, IPTV, Video Surveillance )
• Installed, tested and done troubleshooting of VPN and Leased Line Cisco solution services at business customers.
• Supported network services of corporate active and passive LAN infrastructure and T-Home shops (Cisco Catalyst 4500, 3500, 2900, 1900 series )

Results:
• Efficiently coordinated installation of 25 000+ ADSL new ports on ALU/E///, 5000+ subscribers migrated from E/// to ALU meeting “” project deadline.
• Successfully lead a resolution of 200+ tickets for active and passive LAN infrastructure and T-Home shops
• Covered onsite support for flawless launch of IPTV product.

• Meteo devices and services maintenance
• Network and System Administration
• Technical support and troubleshooting
• Perform other related duties in accordance with CA policies

• Desktop Support for 300+ company stations including configuration of company’s email clients: Lotus Notes and Microsoft Outlook, troubleshooting various printer and scanner problems;
• Management and maintenance of all company servers within all security measures, vulnerability isolation and fault analysis: checking server’s logs and performance counters;
• Migrated 100+ PC from Win95 to WinXP according Desktop Standard, including hardware and software testing and upgrade requirements;
• Implementation of Antivirus Security program: Symantec Antivirus Corporate edition including server and client installation;
• Involvement in creation and management of the company’s Backup strategy

PMP curriculum ( initiating, planing, monitoring & controlling, executing, closing) - documents available upon request.

Lean 6Sigma curriculum - documents available upon request.

CCNA curriculum

Cisco Certified Network Associate (ID: CSCO11324013) - documents available upon request.

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Prüfungs-Zertifikat auf Niveau A1

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