Fachberater/in - Finanzdienstleistungen

General Management course accredited by ASFOR (the Italian Association for Management Education Development). Its 13-month program, featuring academic classes and an internship, developed my managerial skills in the various business areas and functions (i.e. operations, marketing, accounting, HR, organization). Following the MBA, I attended an Internship at Renault Italy in Rome as Assistant Quality Manager (6 months long).
It has been ranked among the top most important business schools in Italy by recruiters (fourth place, with a rising score).

Main course of studies: Russian and German languages. It’s among the 34 Italian universities present in The Times Higher Education World University Rankings 2016 and among the 26 ones present in the QS World University Rankings 2016/2017.
At national level it’s considered at the first place among the state universities by Il Sole 24 ore, financial newspaper.

- Analyze and define banking software solutions, according to customers' business needs and proposing new functionalities (use of the Scrum methodology).
- Play a liason role between developers and customers providing all the details needed to implement correctly the solution.
- Deliver a series of documents: Scope document, Business process diagrams, Functional specifications and parameters description document, both in English and in Italian.
- Define and provide manual and automated tests.
- Support the implementation of the project: revisit the solution according to newly emerging needs with a problem-solving attitude.
- Support in post implementation phase at customers' site: deliver user documentation and training.

- Developed and followed up the implementation of communication strategies to promote company’s services and products: organized special events, planed marketing campaigns, created messages and press releases.
- Identified pre-sales and marketing activities to support the sales team: established and followed up relations with national and international prospective clients, created sales’ presentations and relevant materials, both in Italian and English.
- Conducted marketing researches and competitive analysis to define customer tailored offers and seek out market opportunities.
- Assessed the effectiveness of marketing activities especially in terms of lead generation and customer brand awareness.
Implemented co-marketing activities with business and technological partners.
- Managed marketing team.

- Responsible of reservations coming from Germany and England.
- Organized meetings and groups staying at hotels (leisure and incentive).
- Assisted in communication campaigns and web marketing activities.

- Collected and managed orders from foreign customers (USA, Belgium, Germany, Greece, Spain and UK), acting as intermediary between customers and Italian producers.
- Organized frequent travels abroad in order to visit customers and to identify new market opportunities.
- Participated as exhibitor to national and international fairs.

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